Food Server

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

FOOD SERVER

BASIC FUNCTION

Serve food and/or drinks to guests, ensuring guest satisfaction.

ORGANIZATIONAL RELATIONSHIPS

a)    Reports to:    Food & Beverage Supervisor
b)    Supervises:    N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

•    Greet guests.
•    Take food and drink orders.
•    Provide prompt and proper service.
•    Enter food and drink orders into the Point of Sales system.
•    Service table with refills or any other items needed by guests.
•    Remove dirty dishes and help clean tables.
•    Present check to guests and take to hostess stand if applicable.
•    Complete all side work.
•    Reset tables.
•    Clean coolers and coffee station in kitchen.
•    Attending staff meetings.
•    Clean all work areas.
•    Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

•    No formal education required.
•    6 months prior waitstaff experience preferred.

STANDARDS OF PERFORMANCE

•    Food to be served within 10 minutes for lunch orders.
•    Food to be served within 20 minutes for dinner orders.
•    Keep guests satisfied by providing service.
•    Basic reading and writing skills.
•    Knowledge of menu items.

MENTAL AND PHYSICAL REQUIREMENTS

•    Lifting up to 10 lbs.
•    Walking for long periods of time
•    Climbing stairs
•    Standing for long periods of time
•    Talking, hearing
•    Stooping

WORKING ENVIRONMENT AND CONDITIONS

•    Inside work
•    Occasional outside work
•    Exposure to cigarette smoke
•    Exposure to cleaning solutions

EQUIPMENT AND TOOLS

a)    General office equipment including, but not limited to:

b)    Other
•    Coffee machine
•    Point of Sales register