Food Server

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

FOOD SERVER

BASIC FUNCTION

Servers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants.  This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

• Reports to:    Front of House Manager
• Supervises:    N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

• Set up dining room according to service standards.
• Ensure all glassware, silverware and dishware are clean polished and properly placed.
• Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
• Accurately enter orders into the POS system. 
• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
• Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
• Clear tables, replenish beverages, and fulfill guests’ requests promptly.
• Maintain cleanliness and organization of dining areas before, during, and after service.
• Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food waste. 
• Assist in post-shift breakdown and reset of dining room and service areas. 
   

EDUCATION, TRAINING AND EXPERIENCE

• Formal education is not required.
• Relevant food and beverage experience preferred. 

STANDARDS OF PERFORMANCE

• Set up dining room according to service standards.
• Ensure all glassware, silverware and dishware are clean polished and properly placed.
• Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
• Accurately enter orders into the POS system. 
• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
• Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
• Clear tables, replenish beverages, and fulfill guests’ requests promptly.
• Maintain cleanliness and organization of dining areas before, during, and after service.
• Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food waste. 
• Assist in post-shift breakdown and reset of dining room and service areas. 

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment. 
• Strong problem-solving skills and ability to adapt to changing situations. 
• Excellent communication and interpersonal skills. 
• Ability to stand and walk for extended periods.
• Must be able to lift and carry up to 50 lbs. 
• Ability to bend, stoop, and reach frequently.
• Flexibility to work evenings, weekends, and holidays as required by business levels. 
   

WORKING ENVIRONMENT AND CONDITIONS

• Primarily indoors, may support occasional outside events. 
• Exposure to varying temperatures, and moderate-to-high noise levels.
• High guest interaction requiring excellent customer service skills.
• Fast-paced and physically demanding work environment. 
   

EQUIPMENT AND TOOLS

• Coffee and beverage dispensers.
• POS terminal and payment processing equipment.
• Serving trays and stands. 
• Glassware, dish equipment and sanitation supplies.