Q CASINO + RESORT / ISLAND SOCIAL
POSITION DESCRIPTION

GAME ATTENDANT

BASIC FUNCTION

As a Game Attendant at Island Social, you will be responsible for ensuring that guests have a fun and enjoyable experience while playing arcade games and attractions. The Game Attendant’s friendly demeanor, customer service skills, and knowledge of the center's games will contribute to creating lasting memories for our visitors. A Game Attendant will also train as an axe throwing attendant, and redemption cashier.

ORGANIZATIONAL RELATIONSHIPS

a)    Reports to:        Island Social Manager / Lead Game Attendant

b)    Leads:                 N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

• Deliver exceptional guest engagement by providing guidance, promoting offerings, and ensuring a welcoming experience.
• Oversee game play areas, ensuring safety, compliance, and seamless operation of activities.
• Coordinate technical support and maintain a well-organized, clean environment, addressing operational needs promptly.
• Manage guest transactions, prize redemption's, and queue flow to optimize the overall guest experience.
• Execute accurate payment processing and enforce strict adherence to cash-handling protocols.

STANDARDS OF PERFORMANCE

• Previous experience in a customer service role, preferably in a hospitality, entertainment, or service-oriented environment.
• Friendly and approachable personality with strong interpersonal and communication skills.
• Passion for providing excellent customer service and ensuring guest satisfaction.
• Basic understanding of arcade games and their operation (training will be provided).
• Ability to handle multiple tasks and prioritize effectively in a dynamic environment.
• Problem-solving skills to address guest inquiries and minor technical issues.
• Strong attention to detail and commitment to enforcing safety protocols.
• Physical fitness and strength to handle and retrieve axes.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by the operational needs of the family entertainment center.

MENTAL AND PHYSICAL REQUIREMENTS

• Physically mobile with reasonable accommodations including the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas.
• Ability to stand, walk, and move throughout the party area for extended periods.
• Capability to lift and carry up to 25 pounds for setup and cleanup tasks.

WORKING ENVIRONMENT AND CONDITIONS

• Works indoors, occasionally exposed to high noise levels.
• Irregular work schedules, including nights, weekends, and holidays.

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:

• Computer
• Point of Sale Terminals
• Various Arcade Games
• Axe Throwing Equipment
• Duck Pin Bowling Equipment
• Intercard Kiosks