Q CASINO + RESORT
POSITION DESCRIPTION

GAME TECHNICIAN

BASIC FUNCTION

Maintain and repair slot machines, arcade games, attractions and their component sub-assemblies, related electronic and/or mechanical equipment.

ORGANIZATIONAL RELATIONSHIPS

a)    Reports to:         Gaming Operations Manager and Lead Game Technician

b)    Supervises:       N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.
• Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.
• Maintain effective working relationships with other departments and employees.
• Ensures proactive customer service, personally resolving customer problems as required.
• Performs maintenance and/or repair as needed, or as directed.
• Move, convert, install and remove machines as required.
• Assists Slot Attendants with ticket fills and other small repairs per Internal Controls as needed or directed.
• Game Maintenance and Repair: Perform routine maintenance on arcade games, ticket redemption machines, and attractions to ensure optimal functionality. Identify and troubleshoot mechanical, electrical, and technical issues.
• Technical Support: Provide technical support to arcade game attendants and staff to address immediate issues
  and concerns. Assist in training staff on basic troubleshooting and maintenance tasks.
• Repairs and Upgrades: Repair or replace malfunctioning components, parts, and circuitry in arcade games and equipment. Install software updates and upgrades as needed to enhance game performance.
• Quality Control: Conduct regular quality checks on arcade games to ensure proper operation, sound,
  graphics, and game-play. Maintain consistency in game performance and appearance.
• Preventive Maintenance: Develop and implement a preventive maintenance schedule to proactively address potential issues and extend equipment lifespan.
• Documentation and Reporting: Maintain accurate records of maintenance and repair activities, including parts used and procedures followed. Generate reports on game performance and maintenance status.

EDUCATION, TRAINING AND EXPERIENCE

• High School diploma or equivalency certificate.

STANDARDS OF PERFORMANCE

• Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as coin jams, hopper jams, etc.
• Be able to comprehend basic electronic theory & its practical applications.
• Be able to learn intermediate & advanced electronic theory & applications.
• Well-organized, produce legible & accurate paperwork & possess good cash handling skills.
• Able to independently diagnose a problem’s cause through observation and analysis of outward symptoms, then perform required repairs within established procedures, but using initiative as the situation dictates.
• Willing & able to work non-traditional schedules during special projects, particularly early mornings, nights, holidays and weekends.
• Act as technical advisor to the Gaming Operations Shift Manager and/or the IRGC on duty, as required.
• Able to work in busy, crowded and potentially stressful conditions, and able to remain composed when dealing with irate customers.
• Strong customer service skills, personality and orientation.
• Excellent written and oral communication skills
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact with guests, staff, and suppliers.
• Ability to work independently and prioritize tasks effectively.

MENTAL AND PHYSICAL REQUIREMENTS

• Generally light, with occasional medium and/or heavy work (must be able to lift up to 50 pounds).
• Able to spend extended periods standing, walking, stooping, crouching, kneeling, pushing, pulling, fingering, grasping and/or lifting.

WORKING ENVIRONMENT AND CONDITIONS

• Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.  Some minor outdoor work is occasionally required.

EQUIPMENT AND TOOLS

a)    General office equipment including, but not limited to:

• Computers and computer-based equipment.
• Various slot machines, their sub-assemblies & components
• Various mechanical hand & power tools.
• Electrical and electronic test equipment, such as oscilloscopes and multi-meters.
• Various Arcade Games
• Axe Throwing Equipment
• Duck Pin Bowling Equipment
• Intercard Kiosks

 

 

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