Q CASINO + RESORT
POSITION DESCRIPTION

GAMING TECHNICIAN

BASIC FUNCTION

Maintain and repair slot machines, arcade games, attractions and their component sub-assemblies, related electronic and/or mechanical equipment.

ORGANIZATIONAL RELATIONSHIPS

a)    Reports to:         Gaming Operations Manager and Lead Game Technician

b)    Supervises:       N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensure compliance with regulations, internal controls, and company policies.
• Maintain effective relationships with the Iowa Racing & Gaming Commission and other departments.
• Provide proactive customer service, resolving issues and assisting with slot operations.
• Perform maintenance, repairs, installations, and upgrades on arcade games and equipment.
• Document and report maintenance activities while developing preventive maintenance schedules.

EDUCATION, TRAINING AND EXPERIENCE

• High School diploma or equivalency certificate.

STANDARDS OF PERFORMANCE

• Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as coin jams, hopper jams, etc.
• Be able to comprehend basic electronic theory & its practical applications.
• Be able to learn intermediate & advanced electronic theory & applications.
• Well-organized, produce legible & accurate paperwork & possess good cash handling skills.
• Able to independently diagnose a problem’s cause through observation and analysis of outward symptoms, then perform required repairs within established procedures, but using initiative as the situation dictates.
• Willing & able to work non-traditional schedules during special projects, particularly early mornings, nights, holidays and weekends.
• Act as technical advisor to the Gaming Operations Shift Manager and/or the IRGC on duty, as required.
• Able to work in busy, crowded and potentially stressful conditions, and able to remain composed when dealing with irate customers.
• Strong customer service skills, personality and orientation.
• Excellent written and oral communication skills
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact with guests, staff, and suppliers.
• Ability to work independently and prioritize tasks effectively.

MENTAL AND PHYSICAL REQUIREMENTS

• Generally light, with occasional medium and/or heavy work (must be able to lift up to 50 pounds).
• Able to spend extended periods standing, walking, stooping, crouching, kneeling, pushing, pulling, fingering, grasping and/or lifting.

WORKING ENVIRONMENT AND CONDITIONS

• Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.  Some minor outdoor work is occasionally required.

EQUIPMENT AND TOOLS

a)    General office equipment including, but not limited to:

• Computers and computer-based equipment.
• Various slot machines, their sub-assemblies & components
• Various mechanical hand & power tools.
• Electrical and electronic test equipment, such as oscilloscopes and multi-meters.
• Various Arcade Games
• Axe Throwing Equipment
• Duck Pin Bowling Equipment
• Intercard Kiosks