Hilton Night Auditor

THE KEY HOTEL

THE HILTON GARDEN INN - DOWNTOWN DUBUQUE

Q CASINO + RESORT

Hotel Front Desk & Night Auditor

BASIC FUNCTION
As Night Auditor, you will assist guests with their overnight requests and balance accounts from the day shift.

ORGANIZATIONAL RELATIONSHIPS

•  Reports to:    Hotel Operations Manager

RESPONSIBILITIES

• Check in guests, answer phones and take reservations 
• Respond to guest complaints, requests, and emergencies
• Perform Night Audit per Hilton program. 
• Reconcile accounts 
• Balance Daily Income Journal. Ensure all ledgers balance.
• Balance the cash drawer and log receipts 
• Investigate and resolve out-of-balance accounts on Daily Income Journal.
• Keep accurate financial records and ledgers 
• Help prepare for forecasts and audits

General Requirements

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry 
• Experience with accounting and facilities management software 
• Excellent math skills 
• An eye for detail 
• Good problem-solving skills 
• Strong customer service skills 
• The ability to multitask 
• Strong written and verbal communication skills 
• Availability to work overnight 
• BS in accounting, finance, or relevant field

MENTAL AND PHYSICAL REQUIREMENTS

• Heavy work, ability to move up to 10 lbs.
• Standing and walking for long periods of time.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

Microcomputer/registers/printers/touchscreens

• Computer
• Copy machine
• Coffee machines
• Calculator
• Credit card machine
• Cash register
• Phones
• Other
• Wrenches
• Hand carts
• Beer kegs and CO2 cylinders