Hospitality Sales Manager

Job Overview

Q CASINO + RESORT

HOSPITALITY SALES MANAGER 

BASIC FUNCTION
The Hospitality Sales Manager is responsible for help driving revenue growth for Q Casino + Resort with primary focus on hotel room block sales, meetings, events, and group business.  This role proactively solicits new business while maintaining strong relationships with existing clients.

The Hospitality Sales Manager will manage the full sales cycle from prospecting through detailing & execution, while supporting the Director of Hospitality Sales in overall revenue strategy.  This position also assumes responsibility for event detailing and administrative functions.

ORGANIZATIONAL RELATIONSHIPS
Reports to: Director of Hospitality Sales

SPECIFIC DUTIES AND RESPONSIBILITIES
Sales & Event Coordination

• Proactively assist with managing leads, proposals, and contracts.
• Prepare and distribute sales and event-related materials, including proposals, agreements, and brochures.
• Detail events accurately and completely, ensuring seamless internal communication.
• Coordinate and manage smaller, straightforward events; support the Director of Hospitality Sales on larger or more complex events.
• Participates in revenue strategy discussions and contributes to forecasting and budgeting efforts.

Client Communication & Service

• Serve as the primary point of contact for assigned clients, ensuring timely follow-up and clear communication.
• Gather required client information, confirm event details, and respond promptly to client inquiries.
• Schedule and conduct site tours, appointments, and client meetings, independently for smaller events and jointly as needed.

Systems, Reporting, & Internal Coordination 

• Maintain accurate client, contract, and event records in the Caterease system.
• Communicate event details and timelines with internal departments, including Food & Beverage, Operations, Hotel, Marketing, and Entertainment.
• Track and report basic sales activity, bookings, and revenue information.
• Sales Initiatives & Professional Responsibilities
• Support trade shows, networking events, and other sales initiatives.
• Participate in internal sales and revenue meetings as requested.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Perform other related duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

• Degree in Business, Hospitality, Marketing, or a related field preferred, or equivalent work experience.
• 3-5+ years of experience in hospitality sales, hotel sales, or event sales required.
• Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook. 
• Experience with event management or sales systems such as Caterease preferred; training will be provided. 

STANDARDS OF PERFORMANCE

• Demonstrates strong customer service and professionalism in all client and internal interactions. 
• Maintains accuracy and attention to detail in sales materials, contracts, and systems. 
• Effectively manages multiple priorities and deadlines in a fast-paced environment. 
• Communicates clearly and follows through on commitments. 
• Works collaboratively with internal teams to support successful event execution. 
• Demonstrates flexibility in support of business needs, including non-traditional hours, evenings, and weekends as required.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to remain seated and work at a computer for extended periods.
• Ability to move throughout the property and event spaces as needed.
• Ability to lift and carry up to 20 pounds.
• Ability to maintain focus and manage multiple tasks and priorities.
• Ability to communicate effectively with clients and team members.

WORKING ENVIRONMENT AND CONDITIONS

• General office environment with occasional visits to event spaces.
• May involve exposure to smoke or loud environments during event setup or execution.
• Occasional travel may be required for business-related purposes.

EQUIPMENT AND TOOLS

• General office equipment including but not limited to: Computer, Printer, Telephone, and Copier.