Hotel Front Desk

Q Casino + Resort

The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Position Summary

Duties and Responsibilities

• Efficiently manages front desk operations, ensuring quick check-in and checkout.
• Warmly and professionally welcomes guests.
• Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
• Handles guest requests with professionalism and courtesy.
• Ensures prompt delivery of final bills.
• Keeps lobby and shared areas neat and orderly.
• Maintains knowledge of hotel policies, room rates, discounts, and local events.
• Provides information about local attractions and hotel offerings.
• Performs other related duties as assigned

Education and Experience

• High school diploma or equivalent required.
• Legally authorized to work in the U.S.
• Basic English literacy required.
• Customer service experience preferred but not required.

Physical Requirements

• Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

Working Environment and Conditions

• Fast-paced hospitality setting with frequent guest interactions.
• Indoor environment with moderate noise levels from lobby activity and guest traffic.
• Exposure to busy periods during check-in/check-out times, weekends, and special events.
• Requires flexibility to work various shifts, including evenings, weekends, and holidays.

Equipment and Tools

• Front desk computer systems and reservation software.
• Telephone and multi-line communication systems.
• Credit card processing terminals and cash handling tools.
• Printers, copiers, and basic office supplies.
• Maps, brochures, and guest information materials.