Hotel Housekeeping

Q Casino + Resort
The Key Hotel - A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Position Summary

Duties and Responsibilities

• Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
• Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
• Maintain carts, closets, and work areas in a clean and organized manner. 
• Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
• Handle lost and found items according to hotel policy. 
• Support laundry operations as needed, including washing, drying, and folding linens. 
• Follow all safety, sanitation, and company policies and procedures.
• Communicate effectively with supervisors and team members to ensure smooth daily operations. 
• Perform other related duties as assigned to support overall hotel operations.

Required Skills and Abilities

• Detail-oriented with a focus on quality and consistency. 
• Maintains discretion and respects guest privacy. 
• Delivers work that meets high cleanliness and service standards. 
• Interacts with guests in a professional and courteous manner. 
• Able to read product labels and communicate effectively with guests. 
• Basic English reading, writing, and speaking skills preferred. 

Education and Experience

• Legally authorized to work in the United States. 
• Previous hotel housekeeping experience a plus but not required. 

Physical Requirement

• Requires prolonged standing, walking, bending, pushing, and pulling. 
• Must be able to lift up to 15 pounds.
• Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn.