Hotel Housekeeping

Job Overview

Q CASINO + RESORT
THE KEY HOTEL
HILTON GARDEN INN DUBUQUE

Hotel Housekeeping

Position Summary: 

Responsible for cleaning and maintaining guest rooms at The Key Hotel and Hilton Garden Inn, ensuring a welcoming and comfortable environment through attention to detail, professionalism, and respect for guest privacy.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Housekeeping Supervisor

HOURS OF WORK

• Rotating 5 days a week 9:00 AM - 5:00 PM

DUTIES & RESPONSIBILITIES

• Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
• Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
• Maintain carts, closets, and work areas in a clean and organized manner. 
• Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
• Handle lost and found items according to hotel policy. 
• Support laundry operations as needed, including washing, drying, and folding linens. 
• Follow all safety, sanitation, and company policies and procedures.
• Communicate effectively with supervisors and team members to ensure smooth daily operations. 
• Perform other related duties as assigned to support overall hotel operations.

REQUIRED SKILLS & ABILITIES

• Detail-oriented with a focus on quality and consistency. 
• Maintains discretion and respects guest privacy. 
• Delivers work that meets high cleanliness and service standards. 
• Interacts with guests in a professional and courteous manner. 
• Able to read product labels and communicate effectively with guests. 
• Basic English reading, writing, and speaking skills preferred. 

EDUCATION & EXPERIENCE

• Legally authorized to work in the United States. 
• Previous hotel housekeeping experience a plus, but not required. 

PHYSICAL REQUIREMENTS:

• Requires prolonged standing, walking, bending, pushing, and pulling. 
• Must be able to lift up to 15 pounds. 
• Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn. 

CULTURAL FIT AND VALUES

• Embodies our FORT values—Fun, Ownership, Respect, and Teamwork—by fostering collaboration, transparency, and a service-oriented mindset toward both the organization and the community.