Hotel Laundry Attendant

Job Overview

Q CASINO + RESORT

HILTON GARDEN INN + THE KEY HOTEL

Hotel Laundry Attendant

SUMMARY

As a Laundry Attendant, you will be expected to wash, dry, and fold hotel linens and towels.

ORGANIZATIONAL RELATIONSHIPS

Reports to:      Hotel Housekeeping Supervisor

SPECIFIC DUTIES AND RESPONSIBILITIES

• Wash, clean, dry, and fold numerous hotel linen and laundry items.
• Sort the laundry items according to material and color.
• Perform floor sweeps, removing soiled linen, garbage from floor buggies and HK carts
• Arrange clothes in the laundry room as per the specifications.
• Wrap the laundry items for pickup or delivery.
• Update the laundry list and record it on a daily basis.
• Maintain cleanliness in the laundry room.
• Assist fellow laundry attendants in loading and unloading laundry washers and dryers.
• Maintain inventory level which includes detergents, sewing machines, detergent cakes, and others. Keep it updated on a regular basis.
• Stock linen rooms, HK carts to appropriate, predetermined par levels
• Respond to customer complaints in a professional manner.
• Provide various other laundry services if required.

STANDARDS OF PERFORMANCE

• Extensive experience in using laundry detergents and cleaning equipment.
• Ability to work long hours as well as work on weekends if required.
• Well versed in using laundry equipment and maintaining the types of equipment.
• Ability to lift heavy materials and objects.
• Quick decision-making skills.
• A problem solver.
• Great customer service skills.
• Good written and verbal communication skills.
• Physically fit.
• Ability to calculate effectively using basic arithmetic skills.
• Excellent time management skills.
• Extraordinary team management skills.
• Excellent attention to detail.

EDUCATION, TRAINING AND EXPERIENCE

• High school diploma or equivalent.
• Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, understand, and communicate in basic English preferred.
• Prior experience as a Laundry Attendant or a similar position in the hospitality industry will be considered.

MENTAL AND PHYSICAL REQUIREMENTS

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 15 pounds at times.
• Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.

WORKING ENVIRONMENT AND CONDITIONS

• Loud noise levels from laundry room.

EQUIPMENT AND TOOLS

• Laundry Equipment
• Press
• Heavy Duty Washers and Dryers