Under general supervision, coordinates the delivery of nursing care and activities of all departments within the hospital between 1800 and 0630, Monday through Friday, and twenty-four-hour coverage on weekends and holidays.  Serves as the administrative representative of the hospital President and has administrative authority during these hours.  Assists in the implementation of the mission, philosophy, objectives, standards, policies and procedures of Mercy Medical Center and the Patient Care Services Department.

Customers include:  Patients and families, health care providers (i.e., physicians, Amicare, Hospice), third party payers, clinical directors, clinical supervisors, patient care coordinators, staff, co-workers, volunteers and community agencies/services.

                                                                                                                                                                        ESSENTIAL FUNCTIONS:

Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values.

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Performs other duties consistent with purpose of job as directed.

Maintains a professional, collaborative work environment so as to foster a positive public image for Mercy Medical Center. 

Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)

Must have excellent written and verbal communication skills with the ability to relate to people across all levels and diverse backgrounds.

Demonstrates knowledge and support for the principles of good guest relations in daily activities with others (strong interpersonal skills).

Ensures that services are provided in a manner that supports continuous quality improvement and customer-oriented focus.

Ability to be assertive.

Knowledge of hospital and patient care policies and procedures.

Ability to plan and make independent decision.

Possesses knowledge of staffing and scheduling methodologies.

Computer skills.

Ability to organize, prioritize and function in environment with multiple stress factors.

Displays a caring compassionate behavior and demonstrates a responsiveness to needs of patients, families, peers, professional staff and physicians.

Ability to coach and direct staff in a variety of clinical and managerial situations.

Promotes professional nursing practice.

Demonstrates customer friendly behaviors.

Promotes customer satisfaction.

                                                                                                                                                                        WORKING CONDITIONS AND PHYSICAL DEMANDS:

In a working day the employee must be able to sit 3 hours, stand 1 hour, and walk 4 hours.

The job requires occasional bending/stooping, squatting, crawling, climbing, reaching above             shoulder level, crouching, kneeling, balancing, and pushing/pulling.

The job also requires the ability to occasionally (6-10% of work time) carry up to 10 lbs. and to        occasionally (6-10% of work time) lift up to 35 lbs.

The job requires the use of hands for simple grasping.

The employee is exposed to marked changes in temperature and humidity, infectious and                 radiation exposure.

Must be able to see at a near visual acuity level.

Must be able to speak.

Must be able to hear speech.

Must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.