Ice Arena Food and Beverage Supervisor

Job Overview

Q CASINO + RESORT

IMON ARENA

Food and Beverage Supervisor

BASIC FUNCTION

Oversee the operation of the ImOn Arena Food and Beverage operation to ensure that it is run smoothly and efficiently in order to provide excellent guest service to our customers.

ORGANIZATIONAL RELATIONSHIPS

• Reports to:    ImOn Arena General Manager
• Supervises:    ImOn Arena Concessions, Bartenders, Suite Attendants 

HOURS OF WORK

• Varies due to game schedules

SPECIFIC DUTIES AND RESPONSIBILITIES

• Supervise and direct ImOn Arena Concessions staff
• Ensure all Licenses and Training is up to date
• Health and Safety protocol for ImOn Arena 
• Ensure all staff in uniform and guest ready when clocked-in 
• Open and close department as needed, including balancing cash drawers
• Check out employees at end of shift
• Verify and balance all employee paperwork
• Instruct and assist employees with job duties
• Assign, check and monitor work schedules
• Assist Event Coordinator in setting up banquets and parties
• Ensure rotation of stock items to avoid expiration date
• Compile monthly food and beverage inventory and order supplies as needed
• Assist Q Casino HR with interviewing, hiring, and training new employees
• Know function of all areas in the ImOn Arena Food and Beverage department
• Understanding Point of Sales reports
• Other tasks as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• 2 years of business degree or equivalent experience
• Prior supervisory or management experience helpful

STANDARDS OF PERFORMANCE

• Good oral communication skills
• Good written communication skills
• Good customer service skills
• Ability to motivate others
• Completion of State approved SERVSAFE course

MENTAL AND PHYSICAL REQUIREMENTS

• Heavy work, ability to move up to 100 lbs.
• Standing and walking for long periods of time

WORKING ENVIRONMENT AND CONDITIONS

• Loud noise levels
• This position occasionally has outside activities, therefore exposure to weather conditions can occur.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

• Point of Sales System/registers/printers/touchscreens
• Computer
• Copy machine
• Coffee machines
• Calculator
• Credit card machine
• Cash register
• Phones
• Other
• Wrenches
• Hand carts