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Implementation Support Specialist (Remote Position)

Cartegraph

1 Positions

ID: C4D72D1148

Posted On 09/22/2022

Job Overview

As an Implementation Support Specialist, you will have personality to share and technical expertise to spare. We’re building and selling the most innovative operations management technology in the world, and we need someone to ensure data transformation and system integration for our clients is smooth and seamless. Interested?

WHO WE ARE

Optimize Your Buildings and Infrastructure with Cartegraph.

Cities and Counties. Colleges and Universities. Parks, Utilities, and More.

Cartegraph builds safer, more resilient, and more sustainable communities through better stewardship of critical infrastructure. We design, build, and sell powerful, intuitive software solutions that help local government agencies, utilities, and educational institutions manage their physical assets and associated operations. With Cartegraph, users optimize the performance of their assets, drive efficiencies, maximize resources, and reduce costs through smarter, data-driven decisions.

THE WORK YOU WILL DO

  • You’ll work full-time for great pay in a collaborative environment.
  • You’ll take ownership of design, development and testing of all data transformation, extraction and migration activities to the Cartegraph system.
  • You’ll build integrations with third-party systems and manage the design, documentation, testing and deployment stages.
  • You’ll serve as the technical back end of the software implementation, supplementing the management and consultative aspects of a project with configuration, troubleshooting and training-related tasks.
  • You’ll provide support that leaves our users raving about the great experiences they have working with Cartegraph.

Requirements

WHAT YOU BRING TO THE TABLE

  • You have a 4-yr. degree in an applicable field OR a 2-yr. degree with at least two years of relevant experience with computer software support, training and/or installation.
  • You know the ins-and-outs of Microsoft Windows, Microsoft Office, SQL Server databases, and GIS applications.
  • You’re a detail-oriented problem solver with the ability to effect change in meaningful, innovative ways.
  • You’re an effective communicator with the ability to explain complex issues clearly and simply.
  • You have a strong sense of urgency when it comes to evaluating and resolving customer issues.
  • You’re a good listener and loyal advocate of customer success.
  • You’re organized, you manage your time well, and you stand behind your work.

TRAVEL

Ability and willingness to travel up to 10 %

Benefits

We tried to narrow down to just 5 reasons to work here, but it was impossible.

  • Opportunities to apply your skills and experiences with an established industry leader
  • Options to grow your career with Cartegraph's Career Pathing program
  • Collaborative work environment
  • Co-workers with a passion for what they do
  • Casual and flexible work environment
  • Competitive pay and benefits
  • 15 days of PTO in just your first year (whoa)
  • Paid parental leave
  • Wellness & EAP Program
  • One week sabbatical every five years
  • Paid holidays (plus a couple extra days)
  • 401k plan with generous employer match
  • Social events, coffee and snacks, foosball, and more...

Learn more about working at Cartegraph and our Midwest-Nice culture:

Cartegraph's Culture Video

https://www.glassdoor.com/Overview/Working-at-Cartegraph-EI_IE335255.11,21.htm

In our efforts to recruit those who will elevate our success and ensure a proper career fit, we invite you to complete the Culture Index Survey. The survey contains two questions and should take no more than 10-15 minutes. If you have questions, please contact pc@cartegraph.com.

Cartegraph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and do not tolerate discrimination of any kind. If you are unable to complete our online employment application or require an accommodation to do so, please call 563-587-3366 for assistance.

Primary Contact

1645203773493

People & Culture, HR

800.688.2656 ext.3347

Phone

Phone

Phone

Fax

pc@cartegraph.com

Email

True

True

True

Job Details

Categories

Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

924

Job REQ #

C4D72D1148

# Positions

1

Start Date

20220922

End Date

20220922

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Cartegraph

About the Company

Cartegraph builds safer, more resilient, and more sustainable communities through better stewardship of critical infrastructure. We design, build and sell powerful, intuitive software solutions that help local government agencies, utilities, and educational institutions manage their physical assets and associated operations. With Cartegraph, users optimize the performance of their assets, drive efficiencies, maximize resources, and reduce costs through smarter, data-driven decisions.

We're all about people.

We work very hard to sustain a culture that empowers people and inspires them to do the very best work they can. Processes, schedules, goals, rewards – they all reflect the massive appreciation we have for the people who make this company tick.

For more information about our company, please visit our website at http://www.cartegraph.com.

Cartegraph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and do not tolerate discrimination of any kind. If you are unable to complete our online employment application or require an accommodation to do so, please call 563-587-3366 for assistance.