Job Overview

Join a company's team in Dyersville, IA, as a Customer Service Representative. Reporting to the Customer Service Manager, you'll handle inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

• Engage with Customers: Answer calls, address inquiries, and provide solutions with professionalism and empathy.
• Effective Communication: Listen actively, ask probing questions, and utilize available resources to assist customers promptly and accurately.
• Timely Resolution: Maintain organized records, update customers on progress, and aim for swift issue resolution.
• Conflict Resolution: Handle challenging situations calmly, de-escalate tensions, and guide customers towards solutions.
• Collaborative Problem-Solving: Work with the Customer Service Manager to identify recurring issues and propose solutions.

Requirements:

• High School diploma and 4 years of customer service experience required.
• Knowledge of sales and customer service techniques.
• Ability to communicate with customers under all sorts of conditions.
• Ability to use computer systems to solve problems.
• Ability to communicate effectively verbally and in writing.
• Ability to research problems and discover information.
• Ability to use complex computer systems.
• Skill in appeasing difficult or angry customers.

Starting wage: $18.50/hr. Hours: 8:30 am - 5:00 pm, Monday to Friday.

Ways to Apply (choose one:)

• Call Express at 563-583-1600 to set up an interview
• Email your resume to Emma.Lundquist@Expresspros.com
• Submit your application on ExpressPros.com/DubuqueIA