Job Overview

Express Employment Professionals in Dubuque is assisting a local manufacturer with an in-house Inside Sales & Order Processing position. This role is responsible for processing customer orders and estimates, answering questions, resolving issues, and helping expand customer reach for a core product line.

This is a great opportunity for someone who enjoys customer interaction, detailed work, and learning how products are made from start to finish.

Key Responsibilities:

• Learn and support assigned product lines and related components
• Answer incoming customer calls and emails to provide product guidance, create estimates, take orders, and resolve service issues
• Gather and verify customer information to ensure accurate quoting and order processing
• Perform accurate data entry in internal systems and Excel-based forms to support production
• Track project timelines and ensure orders are completed within quality and scheduling expectations
• Monitor inventory levels for components and place orders as needed
• Research and recommend new components or materials with pricing and market justification
• Maintain project records and reporting data to identify trends and improvement opportunities
• Spend time in the production area to learn products and assist with time-sensitive decisions when needed

Qualifications:

• Strong computer skills, including Outlook, Word, Excel, and Adobe programs
• Detail-oriented with the ability to manage multiple projects at once
• 1–2 years of experience in inside sales or customer-facing roles preferred
• Construction or manufacturing background is helpful but not required
• Strong communication skills with the ability to clearly relay information to customers and internal teams

If you enjoy customer service, problem-solving, and working closely with both customers and production teams, this could be a great fit.

Apply today through Express Employment Professionals in Dubuque.