IRA Representative

Job Overview

The IRA Representative is responsible for opening and maintaining IRAs and HSAs for members. The credit union will rely on this person to be able to assist staff with any questions regarding IRA and HSA accounts. The IRA Representative provides courteous, professional, and knowledgeable service to increase member satisfaction and account usage. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.80/hour, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference.  https://www.youtube.com/watch?v=Oy_rZxNXcC8

Responsibilities:

• Identify areas to assist members with additional products thru additional products and services
• Serve as a point of contact to members and staff to provide answer questions and effectively communicate information around IRA/HSA laws/regulations, Dupaco penalties/fees and IRS penalties/fees
• Identify opportunities to increase efficiencies and partner with the IRA Supervisor to deploy procedures to utilize department recourses effectively
• Process paperwork, transactions and requests within service level standards with minimal errors
• Assist members with a multitude of IRA/HSA transactions such as but not limited to contributions investment changes, withdraws, conversions, and mistaken distributions
• Process incoming daily transfer and rollover funds
• Service as a contact to members, other institutions and staff when processing transfers out to other financials
• Set up and maintain annual IRA Required Minimum Distributions (RMDs)
• Continue professional development thru online courses and staff development trainings
• Maintain a high level of member satisfaction recorded thru member touch point surveys
• Review and manage IRA/HSA reports to ensure proper IRS reporting
• Supports DFS and branch personnel with IRA questions and documentation
• Assist in keeping organization resources and internal team procedures updated as necessary
• Perform other duties as assigned

Requirements:

• A high school diploma or equivalent (i.e. GED)
• Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership, vendors, and other staff members
• Strong problem-solving skills, and an aptitude for learning new technologies
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously
• 2 years of banking experience and/or 1-year IRA experience