IT Deskside Support Technician

Job Overview

Overview

As a member of the Client Device Support team, the Deskside Support Tech supports and resolves technology issues and project initiatives in the region, maintains a strong working relationship with peers in all regions and works collaboratively and closely with the Regional Service Managers, customers and other IT team members to ensure the delivery of excellent customer service.

COVID-19 and Flu Vaccination Requirement:It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.

Why UnityPoint Health?

• Commitment to our Team –We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
• Culture –At UnityPoint Health,youmatter.Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits –Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development– Webelieveequipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement– Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 

Responsibilities

Departmental and Technical Support

• Performs quarterly end of lease activities as assigned.
• Works on local and enterprise IT projects.
• Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
• Installs, integrates, and configures new computer systems.
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
• Works collaboratively with other IT group members to ensure optimal application functionality

Customer Service

• Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Interacts with customers, Regional Service Managers, and the IT management team to ensure hardware and software needs are met in acceptable timeframes.
• Covers on-call when required.
• Provides night and weekend on-call coverage as scheduled.
• May assume additional on-call responsibilities as directed by Manager.

Business Support

• Maintains an understanding of the business environment and the business needs for local affiliate.
• Monitors new developments in technology to determine their applicability to improve the delivered product while maintaining standardization.
• Supports Corporate Unified Communications and Video Conferencing solutions as required.
• Completes special projects and monthly reports as assigned.
• Performs other duties as requested to facilitate the smooth and effective operations of the department.

Qualifications