IT Intern

Job Overview

PRIMARY FUNCTION:

The role provides broad exposure across multiple areas of IT—including end-user support, systems administration, networking, hardware/software troubleshooting, programming and business application support. The IT intern will be responsible for or assist in diagnosing and resolving issues related to computer hardware and software, including assigned project work. 

MAJOR DUTIES AND RESPONSIBLITIES

• Troubleshooting basic network and hardware trouble tickets
• Document internal procedures
• Excellent customer service skills.
• Follow helpdesk/desktop support best practices (ITIL-centric) to ensure accurate, timely problem resolution.
• Demonstrates basic knowledge of general IT Systems and network concepts, principles, and procedures

**Sponsorship is not available for this position**