IT Operations Manager

Job Overview

IT Operations Manager

Employment Type: Full-Time

Supervisor: Director of IT

Job Description:

As the IT Operations Manager, you will be the driving force behind Theisen's IT infrastructure, ensuring seamless and efficient technology operations. You will lead the planning, implementation, support, and management of our infrastructure design and operations, meeting both current and future organizational needs.

Qualifications:

• Bachelor's degree in computer science or related field.
• Combination of education, training, and experience considered.
• 5+ years' experience in enterprise Data Center Infrastructure.
• 2+ years' experience managing technology teams.
• 10% travel with some weekend support required.

Key Responsibilities:

• Manage enterprise infrastructures, remote connectivity, critical systems, and cybersecurity.
• Assess system performance, recommend improvements, and serve as internal technical advisor.
• Develop and monitor budgets for cost-effective technology solutions and vendor management.
• Maintain hardware, operating systems, databases, and software.
• Ensure effective user-experience support across the organization.
• Manage, mentor, and grow IT support personnel.
• Maintain meticulous recordkeeping and documentation.

Required Knowledge, Skills, and Abilities:

Must perform essential duties satisfactorily. Reasonable accommodations for disabilities provided.

• Experience with computer systems ranging from mobile devices and desktops to virtualized and cloud hosted server environments including Microsoft and IBM iSeries systems.
• Experience with programming, maintenance and design of enterprise networks including network switches, NAS, wireless access points, enterprise firewalls, and structured cabling.
• Experience with endpoint security products, enterprise backups, network security products, and security practices.
• Experience with VoIP telephony, network video and audio, access control systems, enterprise mobile devices, and other IoT networked devices.
• Retail experience with cash register equipment and understanding of PCI Standards is a plus.
• Self-motivated, capable of working independently and collaboratively.
• Superior organizational, analytical, time management, project management, and critical thinking skills.
• Excellent written and verbal communication skills.
• Experience supervising, coaching, and training subordinates.
• Excellent leadership skills including enthusiasm, courtesy, and empathy.

Physical Demands

Frequent physical demands include sitting, standing, walking, dexterity, and light grasping. Occasional physical demands include lifting up to 25 lbs. individually and 75 lbs. with assistance, bending, stooping, reaching, kneeling, squatting, climbing stairs and firmly grasping. The employee is required to accept incoming calls and must be able to hear and speak. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer and other basic office equipment.

Work Environment and Working Conditions

This position will be performed inside a climate-controlled office facility. The noise level is low to medium and typical of an office environment. Potential hazards include electrical hazards. Atmospheric conditions are typical of an office environment and may include exposure to odors and dust.  

Benefits

Part-Time and Full-Time Eligible:

Competitive match on 401K

PTO

Holidays

Birthday-off with pay

Associate discount and many other benefits

Full-Time Also Eligible:

Health insurance

Dental insurance

Vision insurance 

Flexible spending accounts

Short-term and long-term disability

Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.