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Job Overview
Description
- Knowledge of Cerner EMR in clinic setting
- Strong leadership skills
- Positive, energetic personality with ability to make quick, tough decisions
- Strong communication skills
- Organization skills, multitasking, and follow-through
- Manage assigned vendor relationships and ensure required actions are proceeding according to established timelines.
- Lead day-to-day end user support for a variety of applications, interfaces, and other customer support needs: including identification of problems and issues, and leading corrective action processes.
- Facilitate and coordinate team member interaction with physicians and other business partners to resolve conflicts and complaints. Proactively resolve issues and effectively communicate progress and outcomes.
- Collaborate with internal customers to identify top organizational IT priorities and partner with internal IT organization to deliver on items in a customer service fashion.
- Manage the selection, training, development, cross-training, performance evaluation, and performance issues for direct reports and departmental staff. Prepare schedule and assign work to assure adequate staffing levels to deliver a high level of service. Empower the staff to assure a high level of service delivery.
- Apply project management skills to effectively lead a variety of IT Projects. Develop effective and efficient processes within the IT Services team to maximize team effectiveness.
- Participate in professional development activities and maintain current knowledge applications, products and hardware supported by team.
- Complete all other assigned projects and duties
- Strategic Planning and Goal Setting: Proactively manage projects and long-term goals, establish timelines and action owners, ensure commitments are met.
- Decision Making and Resource Management: Gather information, evaluate impacts and risks, make timely decisions, manage resources responsibly.
- Leadership and Team Building: Set an example, model respectful and cooperative relationships, ensure team understanding and collaboration, motivate employees, address morale issues.
- Communication and Relationship Building: Communicate openly and effectively, build commitment and loyalty, manage difficult issues with empathy and clarity, promote a non-threatening environment for expressing opinions. Interact professionally, build rapport, treat everyone with respect.
- Innovation and Change Management: Implement new ideas and technologies, support change, remove obstacles, ensure resources are available.
- Performance Management and Development: Set performance and behavioral standards, promote personal accountability, encourage skill development and goal attainment, provide feedback and evaluations, support employee development and succession planning. Remain current with skills and industry knowledge and seek feedback for continual personal development.
- Customer Focus and Commitment to Excellence: Anticipate internal and external customer needs, respond proactively and ensure satisfaction. Demonstrate commitment to excellence, deliver quality work.
- Policy Compliance and Ethical Behavior: Comply with Medical Associates policies and behave in an ethical manner at all times.
Physical Aspects:
Reaching - Extending hand(s) and arm(s) in any direction.
Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
Vision - 20 / 40 or better in the best eye with or without correction.
Vision - 20 / 40 or better in the best eye with or without correction.
Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.
Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster
Primary Contact
9878
Careers at Medical Associates
,
563-584-4225
Phone
Phone
Phone
Fax
careers@mahealthcare.com
True
False
True
Job Details
Categories
Health Care
Management/Executive
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1148
Job REQ #
oRHfwfw3
# Positions
1
Start Date
20250610
End Date
20250624
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