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Junior Implementation Specialist (Remote Position)

Job Overview

WHO WE ARE

Optimize Your Buildings and Infrastructure with Cartegraph.

Cities and Counties. Colleges and Universities. Parks, Utilities, and More.

Cartegraph builds safer, more resilient, and more sustainable communities through better stewardship of critical infrastructure. We design, build, and sell powerful, intuitive software solutions that help local government agencies, utilities, and educational institutions manage their physical assets and associated operations. With Cartegraph, users optimize the performance of their assets, drive efficiencies, maximize resources, and reduce costs through smarter, data-driven decisions.

JOB SUMMARY

The Junior Implementation Specialist delivers high-quality professional services to clients throughout the phases of project delivery. They are an expert in Cartegraph software applications and is the hands-on Cartegraph representative to the client during project implementation. The delivery of the services may occur via phone, Internet meeting technology or on-site sessions. The Junior Implementation Specialist will be required to exhibit strong communication skills and team cooperation.

THE WORK YOU WILL DO

• Delivers Professional Services including, but not limited to:
  • Consultative Services
  • Configuration Services
  • Application Training
• Works cooperatively with Project Managers on larger Services projects from project kick-off through the successful delivery of services.
• Oversees project requirements, project plans/priorities and deadlines, and generally directs and coordinates activities of small- to mid-sized Services projects to ensure that the goals/objectives are met.
• Ensures timely and effective delivery of products/services. Monitors project progress and adjusts resources and priorities accordingly.
• Works directly with the client to ensure successful delivery of the services purchased.
• Acquires and presents an expert knowledge of Cartegraph products and services.
• May assist with Sales activities including but not limited to:
• Travels extensively to clients’ sites worldwide.
• Presents internal product training sessions, as required
• Assists with developing, writing or revising user training materials and procedures, as required.
• Assists in software testing and evaluation, as required.

• Product demonstrations to prospective clients.
• Cartegraph responses to Requests for Proposals (RFPs).
• Internal technical assistance.
• Presentation of Cartegraph products and services at industry trade shows.

Requirements

WHAT YOU BRING TO THE TABLE

Education and Experience

• You have a 4-yr. degree in an applicable field OR a 2-yr. degree with at least two years of relevant experience with data transformation or systems integration.
• Knowledge of Microsoft Windows; Microsoft Access, MSDE, SQL and Oracle databases; and/or GIS programs is a plus.
• Knowledge of Public Works or government strongly preferred.
• Ability to evaluate a situation and make determination for additional dialogue.
• Competence with logical and technical problem solving, with good organizational skills.
• Demonstrated ability to troubleshoot, yet openly seeks expert advice when appropriate.
• Demonstrable growth and/or competency in disciplines at the “Developing” level.
• An interest in absorbing and employing new skills.
• People-oriented, friendly demeanor and personable nature.
• Ability to clearly and successfully communicate both verbally and through written communication.
• Enthusiastic customer advocate with a sense of urgency and energy.
• Must have a willingness/eagerness to be mentored by more senior Specialists.
• Proof of insurability is required.
• Sufficient personal credit facilities to cover expenses while traveling is required.
• Passport is required.

TRAVEL

Ability and willingness to travel 50% or more. (Travel may include weeknight and weekend travel of five or more continuous outbound days.)

Benefits

We tried to narrow down to just 5 reasons to work here, but it was impossible...

• Opportunities to apply your skills and experiences with an established industry leader
• Options to grow your career with Cartegraph's Career Pathing program
• Collaborative work environment
• Co-workers with a passion for what they do
• Casual and flexible work environment
• Competitive pay and benefits
• 15 days of PTO in just your first year (whoa)
• Paid parental leave
• Wellness & EAP Program
• One week sabbatical every five years
• Paid holidays (plus a couple extra days)
• 401k plan with generous employer match
• Social events, coffee and snacks, foosball, and more..

Learn more about working at Cartegraph and our Midwest-Nice culture:

Cartegraph's Culture Video

https://www.glassdoor.com/Overview/Working-at-Cartegraph-EI_IE335255.11,21.htm

In our efforts to recruit those who will elevate our success and ensure a proper career fit, we have a multi-faceted application process, As a part of our process, we invite you to complete the Culture Index Survey. The survey contains two questions and should take no more than 10-15 minutes. If you have questions, please contact pc@cartegraph.com.

Cartegraph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and do not tolerate discrimination of any kind. If you are unable to complete our online employment application or require an accommodation to do so, please call 563-587-3366 for assistance.