Job Overview

Express Employment is seeking candidates for a Lead Client Services & Operations Specialist position with one of our clients, a wellness clinic. This is a full-time opportunity for someone who enjoys creating smooth systems, supporting clients, and improving processes — and can start right away.

About the Role

You’ll be the operational hub of the clinic, ensuring an excellent client experience while keeping day-to-day workflows running efficiently. Responsibilities include scheduling, payments, reporting, and supporting staff with tools and processes. Training is provided for light clinical support tasks.

Key Responsibilities

• Serve as the main contact for clients: scheduling, reminders, check-out, and payments.
• Maintain reports, track KPIs, and keep data accurate in client-management tools.
• Coordinate website updates and light marketing support (photos/videos).
• Manage supplies, treatment-room organization, and laundry flow.
• Support staff scheduling and policy follow-through.
• Assist clinicians with basic in-room support after training.

What We’re Looking For

• Proactive, organized, and detail-oriented mindset.
• Strong client service skills with steady communication under pressure.
• Comfortable with spreadsheets, reports, and client-management software.
• Ability to follow through on tasks and suggest improvements.
• Prior healthcare office or operations experience is a plus.
• Respect for patient confidentiality (HIPAA awareness).

Compensation & Schedule

• Hourly pay: $18–$22.
• Benefits: PTO and paid holidays.
• Hours: Mon–Thu 8:15–5:00, Fri 8:15–2:00.