Q CASINO + RESORT / ISLAND SOCIAL
POSITION DESCRIPTION

LEAD GAME ATTENDANT

 

BASIC FUNCTION

As the Lead Game Attendant at Island Social, you will be responsible for leading the operations, maintenance, and guest experiences of all attractions and activities within the center. Your leadership, organizational skills, and commitment to delivering exceptional guest satisfaction will contribute to a memorable and enjoyable visit for all patrons.

ORGANIZATIONAL RELATIONSHIPS

a)    Reports to:         Island Social Manager

b)    Leads:                  Game Attendants                         

SPECIFIC DUTIES AND RESPONSIBILITIES

• Attractions Operations: Lead the daily operations of all attractions, ensuring they run smoothly and efficiently.
• Guest Experience: Ensure that all team members consistently provide exceptional customer service and create a welcoming and friendly atmosphere. Monitor guest interactions and address any concerns or issues in a timely and professional manner.
• Front-of-House Operations: Coordinate and manage all front-of-house activities, including ticketing, admissions, and guest inquiries. Ensure efficient guest flow and minimize wait times through effective management of queues and reservations.
• Staff Management: Lead and train, attraction attendants and operators. Set performance standards, provide guidance, and conduct regular performance evaluations.
• Safety Compliance: Enforce safety protocols, rules, and guidelines for all attractions to ensure the well-being of guests and staff. Conduct regular safety checks and drills.
• Upselling and Cross-Selling: Lead staff in upselling and cross-selling techniques to enhance revenue and guest experience.
• Maintenance and Upkeep: Collaborate with maintenance teams to ensure all attractions are properly maintained, clean, and in working order. Address maintenance issues promptly to minimize downtime.
• Inventory and Supplies: Monitor inventory levels of supplies, and merchandise required for attractions and Social Post.
• Training and Development: Implement training programs for attraction staff, focusing on safety, guest service, and operational procedures.
• Collaborative Efforts: Work closely with other departments to ensure a seamless and cohesive guest experience.

STANDARDS OF PERFORMANCE

• Strong leadership and leadership skills with the ability to motivate and lead a diverse team.
• Passion for providing exceptional customer experiences and creating a positive
  atmosphere.
• Excellent communication and interpersonal skills to interact with staff and guests.
• Proficiency in safety regulations and guidelines for amusement attractions.
• Organizational skills to manage operational procedures, and inventory.
• Problem-solving abilities to address unexpected operational challenges and guest concerns.
• Proficiency in using relevant software, such as point-of-sale (POS) systems and scheduling
  tools.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by
  the operational needs of Island Social.

MENTAL AND PHYSICAL REQUIREMENTS

• Regularly required to stand, walk; sit; and mobility to move easily around Island Social, as well as entire property, for entire shift.
• Physically mobile with reasonable accommodations including the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas.

WORKING ENVIRONMENT AND CONDITIONS

• Generally, works indoors, occasionally exposed to high noise levels.
• Irregular work schedules, including nights, weekends, and holidays.

EQUIPMENT AND TOOLS

a)    General office equipment including, but not limited to:

• Computer
• Point of Sale Terminals
• Various Arcade Games
• Axe Throwing Equipment
• Duck Pin Bowling Equipment
• Intercard Kiosks