Lead Table Games Supervisor

BASIC FUNCTION

Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations
 

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Director of Casino Operations, Casino Operations Manager, Casino Operations Shift Manager
• Supervises: Table Games Dual Rates and Table Games Dealers
   

SPECIFIC DUTIES AND RESPONSIBILITIES

• Direct report to the on-duty Casino Operations Shift Manager

• Responsible for assigning dealers to games daily

• Assists with dealer training and improving employee skills

• Responsible for meeting and greeting customers at the Table Games area

• Provides and promotes positive customer relations supported by employee quality service

• Ensure honesty and integrity of all table games during assigned shift

• Responsible for the protection of company assets as it relates to table games

• Resolves game related disputes involving customers and employees

• Completes fill and credit transactions

• Administers employee discipline as needed

• Ensure Title 31 compliance

• Works with other departments to ensure a cooperative environment

• Other duties as assigned
   

EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma

• 1-2 years table games experience

• 1-2 years supervisory experience
   

STANDARDS OF PERFORMANCE

• Good leadership skills
• Good oral communication skills
• Good written communication skills
• Excellent customer service skills
• Reasonable knowledge of applicable mathematical skills
• Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
• Must be able to resolve customer disputes professionally and courteously
• Must be knowledgeable of IRGC rules and regulations
• Must be knowledgeable to Q Casino internal controls
• Must have a valid IRGC gaming license
   

MENTAL AND PHYSICAL REQUIREMENTS

Standing for extended periods of time
 

WORKING ENVIRONMENT AND CONDITIONS

• Inside working environment

• Exposed to cigarette smoke

• Loud noise levels

• Irregular work schedules, including nights, weekends, and holidays
   

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:
  • Computer
  • Fax machine
  • Calculator
     

HOURS

Monday 5pm-2am, Thursday 6pm-2am, Saturday 4pm-2am, Sunday 5pm-2m