Machine Support Specialist
John Deere
1 Positions
ID: 88109-en_US
Posted On 06/30/2022
Job Overview
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identify or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Dubuque
Function: Customer & Product Support
Title: Machine Support Specialist
Onsite/Remote:Onsite Position
This position may be located in Dubuque, IA or Davenport, IA, per the hiring manager's discretion. This may be dependent on the successful candidate's background, experience, and proficiency.
Your Responsibilities
As a Precision Construction Machine Support Specialist for the Construction and Forestry division you will…
- Provide technical assistance to dealers to resolve customer issues with Precision Construction solutions (example SmartGrade™, payload weighing, and grade control solutions)– occasionally on holidays, weekends, and/or after 5pm Central
- Assist internal stakeholders (sales, marketing, engineering) to resolve Precision Construction solutions related issues occurring in the field and/or during product development
- Develop a broad knowledge of industry grade control and grade management technologies and practices to best support our dealers and customers
- Support ideation of innovative concepts that will improve uptime and customer experience with future Precision Construction solutions
Visa sponsorship is NOT available for this position.
What Skills You Need
- Experience diagnosing and troubleshooting technical machine issues following an analytical, systematic, process
- Ability to proficiently diagnose electrical and software issues
- Effective verbal and written communication skills
- Ability to engage and collaborate constructively with multiple stakeholders
- Strong interest in technology integration and adaptation to off-road equipment
What Makes You Stand Out
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- Experience supporting dealers in resolving complex machine issues
- Demonstrated experience with industry grade control and grade management technologies and practices
- Experience in design and development of SmartGrade™ and/or other machine control technologies
- Multilingual
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor’s degree Engineering, Industrial Technology, or other technical field of study
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Benefit Pension)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
Click Here to find out more about our Total Rewards Package.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extend authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried and Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.