Mail Operations Specialist

Job Overview

The Mail Operations Specialist at Dupaco Community Credit Union is responsible for ensuring the timely and accurate delivery of member communications and statements in electronic and paper mail formats. This role is responsible for managing the logistics of member communications and implementing quality assurance measures to enhance efficiency and compliance. This role will collaborate with various teams to optimize internal and external communication processes and improve member engagement, while also serving as a primary contact for member inquiries related to electronic and paper communication mailings.

Dupaco Values

• Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8

What You'll Do:  

• Understand daily mailroom operations, including receiving, sorting, and distributing incoming and outgoing mail.
• Manage member communication logistics to ensure timely and accurate delivery of member communications and statements.
• Coordinate with vendors for postage, shipping, and other mail services.
• Manage the e-statement program to drive increased usage and operational efficiencies.
• Implement and maintain systems for tracking statement delivery and addressing any delivery issues.
• Collaborate with the compliance team to ensure all communications meet regulatory standards.
• Optimize mail processing time, ensuring efficiency for both incoming and outgoing mail.
• Conduct regular audits of mail and electronic communication processes for accuracy and compliance.
• Minimize operational costs related to shipping, mailing, and supplies by optimizing routes and using bulk shipping strategies.
• Address discrepancies promptly and implement corrective actions as needed.
• Serve as the primary point of contact for member inquiries related to mail and electronic communications, resolving issues efficiently.
• Perform other duties as assigned.

You’ll need:   

• High school diploma or equivalent.
• 5+ year’s experience in mail operations, mailroom procurement, or related field
• Strong focus on member service, organizational skills, and attention to detail are essential for success in this position.