Managed Solution Specialist

Job Overview

The Managed Solutions Specialist will work cooperatively with the Managed Print team and other members of the team assisting with the delivery and management of technology-based services and solutions for new and existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage customers’ fleet of business systems with a focus on maximizing uptime, utilization, and optimization
• Coordinate and launch data collection software application/utilities to current and potential customers 
• Conduct site walkthroughs and interviews with customers to determine needs and preferences
• Responds to problem tickets, telephone calls, e-mail, and personal requests for technical support
• Maintain high level of database accuracy for all devices including coordination of contract data within accounting solution
• Assist other site team members in supporting customers ongoing fleet operations.
• Engage coworkers and/or third-party resources to provide proactive and ongoing maintenance to ensure service levels are met.
• Provide metrics and trend reporting to sales team in support of daily requests, quarterly review process and annual customer strategy reviews
• Analyze all data to ensure that performance standards are maintained, and customer requirements are consistently met
• Works with OEM’s, software providers and third-party vendors
• Ongoing training, process building and documentation of current and future solutions
• Communicate account business process opportunities to sales team

EDUCATION and/or EXPERIENCE: Degree in a related field or 2+ years' experience in a professional technical business or operations support company.

OTHER SKILLS AND ABILITIES:

Requires strong computer skills including knowledge of hardware, printers, web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.

Must possess strong analytical and problem-solving skills.

Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.

Must be an effective time manager; prioritize tasks in a fast-paced environment.

Requires a valid, restriction-free driver's license along with reliable transportation. 

Some physical effort is required and ability to lift or move items weighing up to 50 pounds.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com