Manager - Dedicated Operations

Job Overview

The Manager- Dedicated Operations plays a critical leadership role overseeing a Dedicated team at Hirschbach! This position is responsible for training and developing new and existing team members, providing ongoing support, and stepping in as needed to maintain operational continuity. 

Duties include: 

• Supervise and leads direct reports, including Driver Leaders, Account Managers, Planners, and Customer Service Representative.

• Trains and develops new Operations team members and provides ongoing training to current teams.

• Provides coverage and support to teams as needed.

• Generates KPIs and provides report outs to customers.

• Aids as an escalation point of contact for customers and drivers.

• Manages billing of assigned accounts.

• Reviews and signs off on customer billing and reporting functions.  

• Serves as the key contact for customer KPI reporting meetings as scheduled per customer.

• Consistently achieves low deadhead miles to maximize overall profitability.

• Displays an expert level knowledge of Hours of Service.

• Serves as a Point of Contact for key customers and oversees customer accounts and  geographic areas.

• Handles customer complaints and inquiries.

• Displays an expert level understanding of Hirschbach operations and how the freight network functions.

• Demonstrates expert AS400 proficiencies and can enter data accurately.

• Oversees the scheduling, customer service, dispatching and planning of key Dedicated accounts.

Talent Requirements

• High school diploma or equivalent in education, paired with relevant professional experience.
• One year of transportation experience is required.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with high levels of accuracy and energy.
• Ability to multi-task and prioritize workload.
• Computer proficiency and ability to navigate between multiple programs.
• Demonstrates an "All In to Win" attitude and performances displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.