Manager - Key Accounts

Job Overview

Duties & Responsibilities 

• Provides services to customers in compliance with contract requirements ensuring on-time deliveries. 

• Communicates all service issues promptly to the customer an elevates issues accordingly to the operations team and others within the organization as applicable. 

• Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes. 

• Maintains high customer experience ratings. 

• Monitors service to ensure 95%+ as a guiding expectation of service rating. 

• Partners with the business development team on new opportunities. 

• Maintains award compliance for any assigned customers/regions. 

• Monitors added services fees to stay compliant with bill back to the customer. 

• Supervisors the handling of freight from shipper to receiver. 

• Develops and maintains customer relationships with assigned customer base and/or geographic area. 

• Builds and maintains professional and positive relationships with Hirschbach operators, operations team members, and customers. 

• Supervises and leads direct reports.  

• Reviews and signs off on customer billing and reporting functions. 

• Serves as the key contact for customer KPI reporting meeting as scheduled per customer. 

• Serves as a Point of Contact for key customers and oversees customer accounts and geographic areas. 

• Handles customer complaints and inquiries. 

• Creates plans of action (POA) to increase lane profitability and service percentages. Updates POAs with concerns/delays. 

• Oversees the scheduling and customer service of assigned region and/or accounts. 

• Reviews and completes all assigned billables. 

• KPI and other reporting functions as required by the assigned customer. 

• Attends meetings related to customers and occasionally travels to visit customer sites and terminal locations. 

• Other duties as assigned including proactively assisting others in achieving the organization’s objectives. 

Talent Requirements and Skills 

• High school diploma or equivalent, paired with relevant professional experience. 

• 3 years of transportation experience is preferred, paired with other relevant professional experience. 

• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is  preferred. 

• Ability to process information with high levels of accuracy and energy. 

• Ability to multi-task and prioritize workload. 

• Computer proficiency and ability to navigate between multiple programs. 

• Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

 Benefits: 

• Opportunity to earn bonuses!
• Full comprehensive benefit package!
• 120 hours of Paid Time Off earned on your first day!
• 401 (K)