Medical Billing Analyst

Job Overview

BUSINESS SUPPORT ANALYST - EDI

DIRECT HIRE: 1ST SHIFT REMOTE

SALARY: $60K-$70K/YEAR

Overview of Position
The Business Support Analyst will provide Product Support, Project Management, and Employee Mentoring/Training support for the Medical Network EDI team.  Perform employee quality audits, triage and provide guidance to team members on escalated or critical issues.  Answer and resolve customer Support issues within teams stated SLA’s, processes and policies. Provide project management coordination, oversight and ownership with cross-functional responsibilities to areas within and outside of support.  This is a Remote Position.

What will be my duties and responsibilities in this job?

• Coordinate and handle escalated customer issues
• Research and analysis trends of KPI’s
• Assist management with the hiring process, onboarding and training of new hires
• Conducts team meetings to update members on best practices, continuing expectations and performance metrics related to team and departmental goals
• Monitor, coach and support team members on day-to-day basis
• Facilitate training needed for new product rollouts or refresher training for existing products
• Establish and deliver coordinated and up to date new employee training for EDI roles
• Facilitate additional training needed for new product roll outs or refresher training for existing products
• Point person on attending and disseminating PRT initiatives/updates as outlined by Product, maintain defined interval engagements with key 3rd Party Business Partners, liaison between Support, Product, Development and IT Operational teams regarding aged customer technical/product defects
• Team Project work to include but not limited to process improvement implementation, document and maintain department processes and customer communication templates
• Coordinate with Level 2 and IT on the tracking, prioritization, and completion or customer/product-level development CRs in product backlog
   

What are the requirements needed for this position?

• Bachelors degree OR 6+ years of professional business experience
• 6+ years of experience in technical support in a healthcare environment
• Experience in healthcare with an understanding of product support and product management

• Experience working on cross functional projects that involve all levels of management
• Experience with creating content curriculum and delivery
• Experience with CRM’s (SAP, Salesforce, Onbase, HIPAA X12, SQL, APIs

What other skills/experience would be helpful to have?

• Advanced knowledge of MS Office
• Experience with Adobe Acrobat and SharePoint
• Experience in quality assurance
• Advanced knowledge of healthcare transactions/components, specific product-line functions
• Supervisor or team lead experience
• Strong written and oral communication skills
• Strong troubleshooting skills
• Strong time management skills

Please email resume to nikki@careerpros.com

Sedona Staffing Services is an Equal Opportunity Employer