Member Service/Lending Consultant/Operations Assistant

Job Overview

Your foundation is making connections, your structure is building relationships and you make a living out of making a difference for our staff, our members, and our community.

You’ll be:

• Connecting with members and potential members by providing excellent service which includes opening accounts and reviewing their total financial picture (i.e. Money Makeovers & Credit History Lessons)
• Educating members on our various products and services to meet their needs, exceed their expectations, and achieve financial goals
• Taking applications for all consumer loans including HELOC and Mini Mortgages as well as the ability to process disbursements (This position does have some lending authority and NMLS #)
• Providing opportunities to protect member’s loans with GAP, MBP and Debt Protection products
• Assisting with managing the operations of the branch as necessary to ensure quality service while achieving the sales goals of the branch
• Acting as back up to the branch manager and filling in when manager is absent
• Engaging with members in the Teller line as needed

You’ll need:

• A Bachelors’ degree in Business or a related field, or equivalent combination of education and experience is required
• Thorough knowledge of Dupaco credit union policies, procedures and regulations; products and services
• Consumer lending experience is strongly preferred
• Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership and other staff members