Member Service Representative II

Job Overview

You’re ambitious. Team-oriented. Personable. Accurate. 
You’re a multi-tasking megastar. A connection making champion. 
We’re looking for YOU to join our Madison, WI team as a Member Service Representative II!

You’ll be:

• Connecting with members and potential members by providing excellent service through our Teller line and new accounts desk
• Recognizing potential member needs and educating them on appropriate credit union services
• Promoting a positive and professional image of the credit union
• Offering multiple financial products and services to new and existing members while providing courteous, professional and knowledgeable service to increase member satisfaction and account usage
• Performing Money Makeovers and Credit History Lessons resulting in the payoff of other lenders
• Taking applications for basic loans and visa as well as the ability to process disbursements
• Looking for opportunities to protect member’s loans (i.e. With GAP, MBP, and Debt Protection)

You’ll need:

• Excellent communication skills
• Financial industry/customer services experience preferred
• The ability to provide unmatched personalized service with warmth and competence
• A strong team focus with the willingness to perform other roles as needed to assist members