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Member Service Representative (Member Experience Development)

Dupaco Community Credit Union

1 Positions

ID: MEMBE002562

Posted On 10/23/2023

Job Overview

Are you looking for a career where you'll have the ability to help people and make a difference? That desire is all you need to make an impact and develop your career with Dupaco!  Bring your passion to improve the lives of others and we will do the rest in helping you achieve your career goals!  This is your chance to build a solid foundation for the first step on you journey as a Member Service Representative in our Member Experience Development Department.

What does it mean to be a part of the Member Experience Development Team? Be prepared to learn! This group is dedicated to providing the training & mentoring needed for you to become successful in helping members, while exposing you to a multitude of other career opportunities within Dupaco along the way so you can find your career path. If you want to experience what it is like to KNOW, SHOW, and GROW, join this great Development Team and let your Dupaco Journey begin!

You’ll be:

  • Developing skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way 
  • Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through our Teller line and new accounts desk
  • Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
  • Promoting a positive and professional image of the credit union
  • Offering  multiple financial products and services to new and existing members while providing courteous, professional and knowledgeable service to increase member satisfaction and account usage

You’ll need:

  • High school diploma or equivalent (i.e. GED)
  • Strong customer service experience – some financial industry experience is preferred, but not required
  • To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
  • Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
  • Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
  • Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals


***Starting pay for this position is $19.50/HR with incentive opportunities and a progressive benefits package.

Primary Contact


Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564









Job Details


Banking/Mortgage/Financial Services
Customer Service


Dubuque, IA

Job Type



Full Time

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at

A Dupaco career is different.
We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you.

See more perks you'll love

Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.