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Member Solutions Representative

Job Overview

Come join our Dupaco Team as a Member Solutions Representative! Our member solutions department is different; we are one of a kind! We do more than collect- we care! Members are our Primary focus; we understand hardships can happen and we want to help them through a difficult time. Attention to detail is key in this Support role. You’ll need strong organizational Skills as well as being a highly motivated team player. If Impactful work inspires you and Obstacles don’t scare you then your Next career move is at Dupaco! COMPASSION when dealing with our members is what makes us different, if you want to be a part of that difference then check out the details below.

You’ll be:

• Working with the Member Solutions Team and the members they are assisting to ensure the best outcomes possible for our members
• Preparing correspondence on delinquent accounts; phone or email contact with members and cosigners as necessary
• Completing preformatted cure documents and mail to members
• Monitoring checks and balances of cash advance receipts daily
• Receiving and processing Garnishment and Levy Documents
• Pulling daily delinquency reports for Supervisor
• Managing and processing all outgoing Certified Mail Documents
• Assisting the team by drafting and/or proof reading documents
• Assisting in record keeping and scanning of Member Solution documents

You’ll need:

• High school diploma or equivalent
• Excellent computer skills required specific proficiency in spreadsheet and word processing software necessary
• Strong organizational and communications skills, written and spoken
• Ability to work within team atmosphere
• Ability to read and understand contract issues