Member Solutions Representative

Job Overview

The Member Solutions Representative supports the credit union by contacting members to assist with the collection of early-stage delinquency accounts.  

A Dupaco Career is different.  You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose.  When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you.  Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey.  There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.50/hour, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

Dupaco Values: Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You'll be:

• Review status and initiate appropriate collection action of assigned delinquent loans and other delinquent accounts. 
• Prepare correspondence on delinquent accounts (generally under 44 days); work from delinquency account queues to contact members and cosigners via phone or email as necessary. 
• Provide a courtesy call and obtain a promise to pay on payment due. 
• Refer accounts with no valid contact information to appropriate party. 
• Work with members to create 3–4-month repayment plans to bring loans current. 
• Ask basic questions and gather hardship information to recommend a money makeover or loan refinance option to appropriate party. 
• Assist other credit union departments with collection efforts. 
•  Assist members with various issues and resolve within 24 - 48 hours. 
• Perform other duties as assigned.

You'll need:

• High school diploma or equivalent (ie. GED). 
• 1+ year of customer service or related experience preferred. 
•  Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way. 
• Basic knowledge of consumer loan collection procedures and related legal requirements.   
• Ability to perform mathematical calculations. 
• Ability to read and understand contract issues.