Mortgage Closing Representative

Job Overview

You multi-task like a pro. Your attention to detail is precise and unsurpassed. You uphold a professional image of Dupaco as one of the Nation’s most highly regarded Credit Unions. Are you prepared to make an impact as a Mortgage Closing Representative?

Responsibilities:

• Organize workload by setting priorities to ensure deadlines are met for compliance purposes.
• Accurate input data collected into the origination system. Gather any additional documentation to clear underwriting conditions and complete necessary fields for final closing documents.
• Order all documentation necessary for various loan approvals including but not limited to title search, insurance, payoffs, seller documentations, etc.
• Review documentations and resolve any identified discrepancies in documentation.
• Prepare and deliver closing documents electronically or manually to meet compliance guidelines.
• Provide and maintain accuracy and timeliness on all pre disclosures, responses and files processed.
• Provide excellent member service by phone or in person regarding costs, payments, programs, daily rates, points, appointment scheduling, etc.
• Recognize member and potential member needs; educate them on appropriate credit union services.
• Conduct verbal verification of employment prior to closing.
• Schedule loan closings with appropriate parties, as needed.
• Attend regular staff training sessions and complete all online courses as assigned.
• Perform other duties as assigned.

You’ll need:

• High school diploma or equivalent.
• Interpersonal skills are necessary to provide excellent service to our members and represent the credit union in a positive way.
• Attention to detail is necessary to gather data from several sources and complete accurate work.
• Financial Industry experience or related experience is preferred.
• Proficiency in computers; ability to learn in-house application software knowledge and the ability to manage various programs and systems.
• Demonstrate complex problem solving and strong decision-making skills.