Mortgage Lending Representative (Pennsylvania)

Job Overview

This Mortgage Lending Representative is responsible for assisting multiple Mortgage Lending Consultants in their day-to-day job duties related to the mortgage loan process. The primary function of this role is to provide all administrative support that will allow the Mortgage Lending Consultant to enhance the member’s experience.

What You'll Do:

• Serve as an additional contact for mortgage loan questions through the mortgage loan process
• Update member information on the mortgage application and reassess their mortgage preapproval status.
• Prepare pre-approval or pre-qualification letter as needed
• Maintain regular contact with members and obtain additional information for the file as needed
• Follow up on preliminary documents paperwork including Initial Disclosure Request, Re-Disclosure Request, employment verification, financial documentation and other documents as needed
• Servicing by phone or in person the need for answers to questions in costs, payments, programs, daily rates, points, scheduling appointments and etc.
• Communicate figures and loan terms effectively at closings with buyers, sellers, real estate agents, and third party service providers such as attorneys and title companies.
• Work closely with appropriate parties, including but not limited to area attorneys, realtors, insurance agents and others obtaining information
• Proactively establish and maintain positive professional relationships with realtors, attorneys, etc. through networking, marketing tools, and community involvement
• Utilize technology both to improve member experiences and maximize efficiencies
• Recognize member and potential member needs and cross-sell and educate them on appropriate credit union services
• Coordinate regular Realtor office visits and help promote our Realtor relationships
• Other duties as assigned.

You’ll Need:

• Associate’s degree in related field or equivalent experience
• 1+ years Mortgage industry experience, preferred
• Current NMLS (National Mortgage Licensing System) registration or ability to obtain it.
• Excellent interpersonal and communication skills to represent the credit union in a positive way when dealing with membership and other staff
• Ability to demonstrate good decision-making techniques
• Bilingual abilities in Spanish and English are a plus.