MULTIMEDIA MARKETING CONSULTANT-INSIDE SALES

Specific Responsibilities:

• Provide advertising and marketing services to current customers while identifying and developing new business opportunities through outbound sales calls, email communications, and other sales and marketing initiatives.
• Maintain a customer-first environment through proactive service and support for internal and external customers.
• Collaborate with account executives, coordinators, and other departments to meet deadlines, maintain quality standards, support revenue growth, and control expenses.
• Coordinate and collaborate on revenue-generating special sections and projects, including sales, reporting, development, execution, and follow-up activities based on product requirements and project objectives.
• Process and coordinate advertising orders, ad copy, ad creation, ad tracking, and related production activities.
• Review, revise, and approve customer proofs to ensure accuracy and compliance with publication deadlines.
• Enter and maintain customer account information in the company's billing system and CRM platform, ensuring data accuracy while supporting account management, customer relationship development, and revenue growth opportunities.
• Respond to incoming customer inquiries and conduct outbound sales and follow-up activities.
• Conduct collection efforts on past-due customer accounts and collaborate with supervisors, managers, and accounting staff to resolve outstanding balances.
• Adhere to department standards, procedures, and quality expectations.
• Participate in the Great Game of Business and support company initiatives.
• Adhere to all company safety standards, including general workplace safety, cybersecurity, and regulatory compliance requirements.

Qualifications:

• High school diploma or equivalent required.
• Previous sales, customer service, office administration, or related experience required.
• Experience with outbound phone sales is preferred.
• Proficiency with Microsoft Office, internet applications, and general business technology.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities, maintain attention to detail, and meet deadlines in a fast-paced environment.
• Ability to work independently while contributing effectively within a team environment.
• Strong customer service, organizational, and problem-solving skills.
• Ability to adapt to changing priorities and business needs.
• Valid driver's license and adhere to company driving eligibility requirements, including proof of auto insurance.
• Demonstrated alignment with company core values and ESOP culture.

Physical Requirements:

• Prolonged periods of sitting, standing, and working at a computer.
• Ability to frequently communicate with customers, prospects, and employees in person, by telephone, and through electronic communications.
• Ability to regularly operate standard office equipment, including computers, keyboards, phones, and other office technology.
• Ability to move about the office and travel locally for customer meetings, sales calls, events, and company activities.
• Ability to occasionally lift, carry, and move materials weighing up to 20 pounds.