Network Systems Analyst

Job Overview

Description

The Network Systems Analyst is responsible for administering and overseeing many systems and networking technology related services for Dubuque County. This includes installing, configuring, maintaining and supporting many components and related technologies across all locations in Dubuque County.

Job Duties

The following duties are primarily performed and are essential for this position.  Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position.  Other duties may be required and assigned.

Network Hardware:
Configures network hardware such as servers, routers, switches and creates documentation for all County hardware.

Security Camera System:
Designs, programs, secures, configures and installs security cameras.

Wireless Networks:
Performs wireless RF site surveys, installs, configures, and maintains wireless network equipment.

Helpdesk:
Handles the more technical issues that might be network or server related. Also provides backup coverage.

Manages Datacenter and other Telecommunication Rooms:
Manages rack servers, routers, switches, and firewalls.

Door Access System:
Programs access cards for employees across all of County facilities.

System Setup and Configuration:
Operating System Installation and Configuration: Installs and configures secure operating systems i.e., Windows on servers and workstations.
Hardware Maintenance: Manages servers both physical and virtual including all troubleshooting, connectivity, and performance related issues.

Server and Service Management:
System Administration: Configures and maintains servers and workstations to support all enterprise applications and services.
Server and Application Monitoring: Reviews and monitors server and application performance, resource utilization, and implements changes to optimize performance.

Security and Access Control:
Patch Management: Applies security updates to all systems and applications.
Access Control: Manages user access and permissions on all systems and applications.
Threat Monitoring: Proactively monitors security alerts and events to identify potential threats.

Minimum Qualifications

Education and/or Experience Requirements:
Bachelor’s Degree in a computer related field or 6-7 years of experience or a proven equivalent combination of education, training and field experience.

Licenses, Certifications, and Other Requirements:

• Advanced Microsoft Certifications
• CompTIA Certifications
• Vendor Specific Certifications, Aruba, PaloAlto, etc.

Supplemental Information

Minimum Knowledge, Skills, and Abilities Qualifications
In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

• Server Operating Systems: Microsoft Windows, Linux, Mac OS X.
• Server Authentication Technologies: Active Directory, LDAP, Azure Active Directory, OpenLDAP.
• File sharing technologies: Windows Shares, SharePoint Online, OneDrive, CIFS, SAMBA.
• Collaboration Technologies:  Mitel, SharePoint, Zoom, WebEx, Teams.
• Enterprise Backup Solutions: Disaster Recovery, Offsite Locations.
• E-Mail Technologies: Microsoft365, Exchange, SendMail.
• Virtualization Technologies: servers, applications, thin client: VMWare, Hyper-V, Azure.
• Server Infrastructure Technologies: DNS, DHCP, Single Sign On, 802.1x, Group Policy, System Center.
• Troubleshooting skills and ability to break a problem down and step through it methodically.
• Ability to independently plan, organize and prioritize projects and requests for service.
• Ability to establish and maintain effective working relationships and exercise tact when dealing with government officials, outside agencies, co-workers, and supervisors.
• Layer2/3 Networking using enterprise products.  VLANs, Access Control List: Brocade, Cisco, Aruba.
• Network cabling infrastructure both copper and fiber.
• Enterprise grade wireless products: Aruba, Cisco, Meru, Sonicwall.
• Enterprise grade physical surveillance and physical security systems.
• Maintenance IoT type systems: HVAC, Fuel pumps, PA Systems, UPS, Generators, Boilers, etc.
• Network Access Control using enterprise products.
• Troubleshooting skills and ability to break a problem down and step through it methodically.
• Ability to independently plan, organize and prioritize projects and requests for service.
• Ability to establish and maintain effective working relationships and exercise tact when dealing with government officials, outside agencies, co-workers, and supervisors.

In evaluating candidates for this position, Dubuque County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical Requirements

• Most activities involve sedentary work at a desk or computer workstation.
• Extended periods of sitting, standing, walking, kneeling, bending, crouching, reaching, stooping, and climbing.
• Frequently lift and/or carry computer monitors, terminals, equipment, supplies and other materials weighing between 30 and 50 lbs.
• Hand-eye coordination and manual dexterity are necessary to use hands and arms to reach, finger, handle, grasp and feel to operate computers and other equipment.

Work Environment

• Primarily work is in an office setting.
• Occasional travel.
• Work hours may vary and include nights and weekends.
• Occasional stressful interactions when dealing with irate individuals and/or time constraints.

Equal Opportunity

Dubuque County is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, age, religion, sex, sexual orientation, gender identity, genetic information, ancestry, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Human Resources Department at (563) 589-4441.