Office Administrator/Bookkeeper

Job Overview

Are you an organized, detail-oriented professional with experience in bookkeeping and administrative support? Do you thrive in a dynamic environment where you can contribute to multiple departments? We’re looking for a dedicated Office Administrator/Bookkeeper to join our team and help ensure the efficient operation of our company.

At Eagle Point Software, we are more than just coworkers—we are a family. We care about each other, support one another, and do whatever it takes to help each other succeed. If you’re looking for a workplace where teamwork and collaboration are at the heart of everything we do, this is the place for you!

About the Role

In this role, you will provide bookkeeping and professional administrative support across various departments, including Accounting, Sales, and Operations. You’ll play a key role in managing financial transactions, assisting with customer service, maintaining office operations, and supporting our growing business.

Key Responsibilities

Accounting & Bookkeeping

• Manage invoicing, accounts receivable, and accounts payable
• Oversee sales tax processing and month-end financial reporting
• Ensure accurate financial records and timely processing of transactions

Sales Support

• Provide customer service by answering inquiries, processing orders, and addressing complaints
• Assist with trial/pilot setups and manage new partner account registrations in Pinnacle
• Handle subscription extensions for small accounts
• Support Business Development and Partner Managers as needed

General & Operations Support

• Manage office supplies, equipment, and software subscriptions
• Answer phones (via Microsoft Teams) and provide customer service via phone and email
• Assist with IT inquiries and maintain company records
• Organize office space and distribute mail
• Assist HR with special events, projects, and administrative tasks

Additional Duties

• Assist across various departments as needed

Requirements

• 3+ years of experience in office administration and bookkeeping
• Associate degree or equivalent experience
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Quick adaptability to new technology platforms
• Effective organization and multitasking skills
• Attention to detail and ability to prioritize tasks
• Ability to create and maintain efficient processes
• Experience using Salesforce and QuickBooks (preferred but not required)
• Understanding of SaaS business (preferred but not required)

Why Join Us?

• Work in a collaborative and supportive environment
• Gain experience across multiple departments
• Contribute to a growing company with an innovative approach
• Be a key player in keeping our operations running smoothly

This is an onsite position – we prefer a local candidate who can work in our office five days a week.

Ready to Apply?
If you’re a proactive, detail-driven professional looking for a role where you can make an impact, we’d love to hear from you!