Job Overview

The Sales Associate position is an integral part of our customer experience. This position will provide product information, answer questions and resolve customer problems with efficiency. This position is responsible for providing support to the sales group (both part sales and golf car sales) to make sure the experience results in high level of customer satisfaction, loyalty and retention.

Responsibilities:

• Ensure customers receive an outstanding customer experience by meeting/greeting and answering product questions on the showroom floor
• Assessing customer needs and recommend solutions
• Answering Parts and Sales phone calls and finding solutions for their needs
• Promoting product offers through advertising campaigns and social media
• Keeping the showroom and displays in an attractive and safe manner
• Processing transactions at the counter and over the phone
• Take ownership of customer issues and follow problems through to resolution
• Identify goals and determine and deploy strategies focused on premium customer service
• Keep accurate records and document customer service actions and discussions and provide follow up to customers regarding previous quotes
• Develop sales promotions for parts and golf cars to retail customers
• Actively pursue product and part knowledge
• Provide back up to sales team members as needed
• Other duties as assigned

Requirements:

• Proficient in prioritizing and managing multiple tasks
• Proven experience in implementing processes and procedures
• Able to approach problems objectively and work logically to find a sustainable solution
• Capable of working both with a team and independently
• Experience working in a customer facing role
• Excellent communication skills and a willingness to go the extra mile to meet our customer’s needs
• Knowledge and proficiency in social media platforms
• High attention to details
• Minimum of associates degree or equivalent experience

Physical Demands: While performing the job duties, the employee will be frequently required to use their hands, reach, stoop, kneel, crouch, stand, walk, sit, talk and hear. The employee must be able to lift and/or move up to 85lbs.

Job type: Full-time, nonexempt

Reports to: Operations Manager

Pay: Based on experience

Expected hours: 7am – 5pm, Monday through Friday

Benefits: Health insurance with an HSA match, 401k, short/long term disability, $15,000 company paid life insurance policy, and paid time off