Service Manager

Job Overview

• Plan and prioritize service and maintenance jobs to meet deadlines and adapt to schedule changes
• Lead daily service meetings and provide updates on job assignments and expectations
• Oversee inventory picking for jobs, track parts usage, and coordinate with inventory and billing departments
• Monitor progress and quality of service/maintenance work; ensure jobs are ready for billing
• Coordinate with customers and technicians through our Spire job scheduling platform
• Manage technician performance, hiring, training, and development
• Ensure smooth jobsite logistics for deliveries and project execution
• Build and maintain strong relationships with customers, providing exceptional service

• Experience in service or field management, preferably in dairy equipment or ag-related industries
• Strong communication, leadership, and organizational skills
• Knowledge of dairy milking equipment installation, repair, and operation
• Ability to operate specialty tools, equipment, and a forklift
• Capable of handling multiple projects and adjusting to changing priorities
• Reliable, dependable, and detail-oriented