Service Tech

Job Overview

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

To provide complete customer service activities relative to sale, installation, repair and service of service equipment, in addition to a broad range of gas and electric appliances. Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers.

Pay Range: $31.65 - $41.64 (Determined by the current Collective Bargaining Agreement)

Reporting Relationship: Supervisor, Gas Operations

Location: Dubuque, Iowa
Location Requirement: Must live within 20 miles of Andrew, Iowa.

Essential Functions:
•    Installs and repairs service equipment plus both gas and electric appliances for residential and commercial customers. Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repair, adjust or replace components.
•    Promotes customer acceptance of non-regulated company programs such as Service Guard products and services. Resolves unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.
•    Locates gas services and mains for construction projects. Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment.
•    When required, reads customer meters on a scheduled basis, contacts customers concerning collection of delinquent accounts and performs gas meter turn on and shut off activities in accordance with company policy.
•    Provides requested after hours (on call) services as required. Responds to all emergency requests, i.e.: reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.
•    Installs, removes and replaces gas meters, performs line locates, leak survey repairs, turn-on and turn-off activities according to company policies and reads meters as required.
•    Attend safety meetings and other employee training as assigned.
•    May participate in community relations activities.
•    Performs other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3.
•    Must comply with Company's Motor Vehicle Operation Policy and Procedure.

What Is Required:
•    High School Diploma or equivalent
•    3-5 or more years Appliance repair and/or installation & service or related experience.
•    Experience/skills in gas and electric appliance repair.
•    DL NUMBER - Driver License, Valid and in-state driver’s license.

What Is Desired:
•    Gas Operations degree
•    Formal Appliance repair or electric wiring diagram courses helpful
•    CDL License Upon Hire
•    Knowledge of principles of natural gas.
•    Ability to read and understand wiring diagrams and schematics
•    Basic electricity knowledge.
•    Mechanical skills.
•    Strong appliance repair skills.
•    Good decision-making skills.
•    Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
•    Creative thinking on own with little supervision.
•    Decision-making skills related to safe operation of natural gas distribution system.
•    Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.