IT Technician - Tier I

Job Overview

As an IT Technician Tier I at Crescent Electric, you will be responsible for the day to day support of the end user community.
Primary Duties:

• Ensure that IT hardware and software are functioning properly and are available for the intended uses in accordance with company policy and procedure.
• Log and track calls using problem management software, maintain history records, and related problem documentation.
• Handle problem recognition, research, isolation, resolution and follow-up for user problems coming from the Helpdesk Coordinators, Supervisor, Manager, and/or end user requests, referring more complex problems to the Tier II Technicians.
• Aid the Server Administrators and Network Administrators in the day-to-day support of the technical infrastructure and notify appropriate IT personnel of any infrastructure outages or problems not immediately resolved.

Qualifications:

• Ability to diagnose and resolve hardware, software and network related problems. Problem solving and analytical skills.
• Thorough knowledge of computer software packages, including word processing, spreadsheet, database, and Windows applications.
• Familiarity with various hardware and software products.
• Strong interpersonal skills with the ability to work with individuals at all levels of the organization.

#LI-CECE

Total Rewards and Benefits

Crescent Electric's compensation package includes an array of top-tier benefit options, including:

• Eligibility for health,  and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
• Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law.

Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment, Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact jobs@cesco.com