Unpaid Volunteer Community Care Representative

Job Overview

Title: Unpaid Volunteer Community Care Representative

Reports to: Community Care Supervisor

Hours: Tuesday 11:00 a.m.- 5:00 p.m.

Wednesday 11:00 a.m.- 5:00 p.m

Thursday 11:00 a.m.- 5:00 p.m

Friday 11:00 a.m.- 5:00 p.m.

Wage: Unpaid Volunteer Position

Summary

The Volunteer Community Care Representative will represent the Dubuque Regional Humane Society in a professional and courteous manner and provide prompt and courteous service at the Main Lobby. The Volunteer Community Care Representative must always strive for excellence and be enthusiastic and a team player.

Essential Job Functions

• Greet and provide timely, compassionate, and courteous service to the community, visitors, and volunteers as they enter Kinsey’s Campus
• Answer phones, data entry into PetPoint, filing, copying, and faxing
• Provide accurate information to the community and volunteers about the DRHS’ policies and procedures
• Handle questions, concerns, and issues from the public in a professional manner
• Assist the community and volunteers with animals for socialization
• Maintain knowledge of animal inventory, shelter events, and special needs of the shelter
• Perform adoptions and adoption holds
• Handle adoption returns and issue gift certificates for exchange
• Provide adoption counseling to ensure optimal fit and animal well-being
• Receive payments for services by cash or credit card
• Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter
• Create lost and found reports
• Properly clean temporary animal holding enclosures
• Create cage cards for animals
• Balance cash registers and count deposit cash at the end of the night
• Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that the community can and cannot see
• Safely transfer animals from one animal enclosure to another and ensure proper documentation
• Receive and accurately record in-kind donations and store in proper locations
• Ensure safety guidelines and Standard Operating Procedures are maintained
• Wipe down counters and windows

Other Duties

• Thoroughly clean animal enclosures and provide animals with new blankets, food, and water
• Socialize with animals as you remove them from their enclosures for cleaning, to ensure the animal is adoptable and sociable
• Complete laundry and dishes for each required area of Kinsey’s Campus
• Walk dogs
• Perform temperament evaluations on dogs to ensure animal is safe and adoptable
• Restrain dogs for vaccinations and temperament evaluations
• Maintain good care of cleaning equipment
• Janitorial duties including sweeping, mopping, taking out garbage, snow removal, and salting sidewalks
• Pick up feces and wipe up urine in animal enclosures between cleanings
• Other duties as assigned

Requirements

• Have steadfast belief in the mission, policies, and procedures of the DRHS
• Able to perform essential responsibilities in a fast-paced environment
• Community service skills
• Cash-handling skills
• Data entry and basic computer skills
• Multi-tasking skills
• Animal handling skills
• Flexibility to work day, evening, and weekend hours
• Lift up to 25 lbs
• Sit and stand for long periods of time, bend, twist, and stoop