MFC Site Supervisor (Part-time)

GENERAL SUMMARY:

Foster a positive, welcoming, and sense of belonging environment.  Assist both team and community members and serve as the point person for visitors, program participants and volunteers.  Adapt and problem solve in a fast-paced environment, considering the needs and interests of individuals.  Promote and supervise the day-to-day activities of the Multicultural Family Center.

• Welcome and register visitors in a positive manner.
• Respond to questions, facility requests and provide tours.
• Ensure the Center is clean, presentable, and set up for activities.
• Monitor the inventory of site materials, supplies, and equipment.
• Research and purchase materials and equipment for the MFC, adhere to budget given.
• Ensure compliance with MFC policies and procedures to visitors and volunteers.
• Work with a variety of computer software programs and maintain accurate and complete records.
• Understand and demonstrate equipment and technology usage in the Center.
• Work closely with City departments, non-profits, community groups and other groups using the MFC.
• Assist with development and implementation of programs and events.
• Gather and share community feedback regarding current and future facility and program needs.
• Assist with implementing and deployment of surveys and assessments.
• Support and interact with youth (some at-risk) in grades 6-12 to provide positive adult interaction.
• Develop relationships across generations.
• Serve as a role model exhibiting appropriate behavior and redirect inappropriate behavior.
• Provide resources, comfort, and encouragement to individuals and families.
• Assist with marketing including creating flyers, email newsletters, website management, and social media.
• Perform other duties as assigned.

  KNOWLEDGE, SKILLS AND ABILITIES:

• Intercultural Competencies: Professional experience working with populations.  Understanding of traditionally marginalized communities. Ability to establish and maintain effective working relationships across cultural differences.
• Emotional Intelligence: Understanding people's reactions and being able to empathize with the needs of traditionally marginalized communities and community members.
• Critical Thinking, Judgement, Decision Making, Problem Solving, and Negotiation: Thinking about the pros and cons of different ways and options to solve a problem and choosing the best one. Noticing a problem and figuring out the best way to bring people together to solve the problem.
• Flexibility: Able to adapt and modify daily instruction or plans based on predicted and unforeseen circumstances.
• Written and Verbal Communication: Skilled at communicating both verbally and in writing and the ability to engage groups of people in a conversation and maintain professionalism while doing so.
• Computer and Technology: Ability to work with computer software programming and applications, website management and social media.
• Customer Service: Knowledge of principles and processes for providing customer services which includes developing and maintaining effective working relationships, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Monitoring/Public Safety/Security: Keeping track of how well people and/or groups are doing in order to make improvements.  Knowledge of relevant equipment, policies, procedures, and strategies for the protection of people, data, and property.