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Customer Service Rep

Engineering Services and Products Company

1 Positions

ID: 77603

Posted On 08/12/2025

Job Overview

The CSR is responsible for accepting, addressing, and resolving customer questions, issues, and complaints in a professional and timely manner, ensuring a positive customer experience.

Essential Duties & Responsibilities:

  • Answer incoming calls, identify the nature of inquiries.

  • Research solutions using company systems (E10, Order Power, CRM), catalogs, vendor references, internal experts, and online sources.

  • Stay organized to ensure timely resolution and regular customer updates.

  • Accurately document all interactions in customer accounts.
  • Follow established policies and procedures when resolving problems.

Competencies:

  • Strong problem-solving, analytical, and decision-making skills.

  • Clear and persuasive verbal and written communication.

  • Active listening and effective meeting participation.

  • Ability to remain professional when dealing with emotional or difficult situations.

  • High School diploma required; 4+ years customer service experience.

  • Knowledge of sales and customer service techniques.

  • Proficient in complex computer systems and online research.

Primary Contact

12164

FarmTek HR Department

,

563-875-2288

Phone

Phone

Phone

Fax

hrdeptiowa@farmtek.com

Email

True

False

True

Job Details

Categories

Customer Service
Manufacturing

Location

Dyersville, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement


Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

1007

Job REQ #

# Positions

1

Start Date

20250812

End Date

20260115

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1

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Engineering Services and Products Company

About the Company

A rewarding career waits for you at Engineering Services and Products Company!

ESAPCO was founded in 1979 with the purpose of bringing the highest quality products at the most competitive prices with exceptional customer service directly to the agricultural, horticultural, building and retail trade communities. With this goal in mind, we have grown from a regional, two-person operation to one with corporate headquarters and sales call center located in South Windsor, Connecticut and a manufacturing and distribution center located in Dyersville, Iowa.  Brands that fall under our umbrella include FarmTek, ClearSpan and GrowSpan.