
Customer Service Rep
Engineering Services and Products Company
1 Positions
ID: 77603
Posted On 08/12/2025
Job Overview
The CSR is responsible for accepting, addressing, and resolving customer questions, issues, and complaints in a professional and timely manner, ensuring a positive customer experience.
Essential Duties & Responsibilities:
-
Answer incoming calls, identify the nature of inquiries.
-
Research solutions using company systems (E10, Order Power, CRM), catalogs, vendor references, internal experts, and online sources.
-
Stay organized to ensure timely resolution and regular customer updates.
- Accurately document all interactions in customer accounts.
- Follow established policies and procedures when resolving problems.
Competencies:
-
Strong problem-solving, analytical, and decision-making skills.
-
Clear and persuasive verbal and written communication.
-
Active listening and effective meeting participation.
-
Ability to remain professional when dealing with emotional or difficult situations.
-
High School diploma required; 4+ years customer service experience.
-
Knowledge of sales and customer service techniques.
-
Proficient in complex computer systems and online research.