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Support Services Technician

Northeast Iowa Community College

1 Positions

ID: 79938

Posted On 08/28/2025

Refreshed On 09/28/2025

Job Overview

JOB PURPOSE/GOAL: Member of a team providing broad Helpdesk services and technical support to the college, with emphasis on cross-training and knowledge redundancy. Create and maintain an efficient work and learning environment through the provision of all endpoint technologies used by NICC. To serve NICC in delivering computer-based endpoint, classroom technology, network support, and network infrastructure assistance to support the end-user. Implement and maintain technology systems utilizing best practices. Establish communication standards for district-wide collaboration.

Reports to the Director of Technology Support Services for campus-based and district responsibilities.
Address all communications directed to the college Computer Helpdesk (calls, tickets, chats, etc.).
Determine the nature of problems, log the details of problems, help users resolve problems whenever possible, and refer problems to the appropriate CIS staff as required.
Track problem resolution progress; keep in contact with the users who reported the problems, and log solutions.
Provide individualized new employee orientation of computer and phone systems as required. Create and maintain system user guides as needed.
Assist with maintenance of user information in the College’s Google Workspace for Education instance.
Assist with maintenance of course information in the College’s Learning Management System (LMS), Brightspace.
Assist with maintenance of information in the College’s MyCampus portal.
Assist with Ellucian Colleague user maintenance and other responsibilities as assigned by the Data Services team.
Assist with user maintenance in the phone system.
Coordinate and assist with installation, maintenance, troubleshooting, and repair of networked and portable computers, and mobile and peripheral devices, at Campuses and associated Centers.
Maintain parts, supplies, and records for computer and printing systems.
Perform general software troubleshooting and installation, and maintain software installations on college devices.
Assist with network cabling.
Support specialized systems (i.e., Auto Tech, Dairy, Video Conferencing, Macintosh lab, Testing labs).
Assist with technical aspects of classroom technology.

Primary Contact

1725894511594

Nancy Creery

, Human Resources

Phone

Phone

Phone

Fax

creeryn@nicc.edu

Email

True

True

True

Job Details

Categories

Information Technology/Telecommunications

Location

Peosta, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$47,300.00

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Qualifications

Education

Associates

Experience

1-2 Years

Company ID

1180

Job REQ #

# Positions

1

Start Date

20250828

End Date

20251017

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Northeast Iowa Community College

About the Company

Northeast Iowa Community College (NICC) serves the transfer, career and technical education needs of our region’s residents, businesses and industries in a district area that encompasses eight counties and approximately 5,000 sq. miles. More than 28,400 students enroll in Business and Community Solutions courses and academic certificate, diploma and degree programs every year. NICC offers associate’s degrees and general education courses that readily transfer to four-year colleges and universities, and state-of-the-art technology and lab areas that prepare students for high demand careers.

The College has two primary campuses in Peosta and Calmar, and seven service locations in Cresco, Dubuque, Manchester, New Hampton, Oelwein and Waukon, that offer convenient amenities, services, educational resources and computer labs for students.

As one of northeast Iowa’s largest employers, the College employs 680 faculty and staff members, and the average tenure of all part-time and full-time faculty is 12 years.

At Northeast Iowa Community College, we believe that diversity and inclusion are essential pillars of academic excellence and community empowerment. We are committed to cultivating an environment where individuals from all walks of life feel respected, valued, and empowered to succeed.

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