Job Overview

Lead Client Services & Operations Specialist

Nurtiva Pelvic Therapy is a cash-based clinic providing true one-on-one, 60-minute care. We’re seeking a take-charge, systems-minded office manager who loves numbers, spreadsheets, and client-management tools—and who’s energized by improving processes. You’ll be the operational heartbeat of the clinic: client experience, scheduling and payments, reporting, and smooth day-to-day flow. Cross-training for clinician-directed shockwave support is included (training provided).

Why you’ll love this role

• Own the front-to-back ops: visible impact on client experience and clinic performance

• Make things better: bring ideas, streamline workflows, build dashboards, tighten SOPs

• Close-knit team: calm, supportive environment with meaningful patient outcomes

• Stable schedule + benefits: full-time hours, PTO, paid holidays

What you’ll own

• Client services: primary point of contact; scheduling, reminders, check-out, payments; warm, professional communication

• Operations & reporting: maintain weekly/monthly reports, track KPIs

• CRM/EMR & email tools: attend trainings, implement workflows, templates, and automations; maintain clean data

• Website coordination: package update requests and coordinate with web vendor; basic content QA

• Marketing support (light): capture short videos/photos of clinicians “in action” and forward to our social media manager (no posting required)

• Clinic organization: laundry flow, stock/tidy treatment rooms, manage supplies/inventory

• Team coordination: support staff scheduling, ensure coverage, reinforce policies and follow-through

• Shockwave cross-training: provide clinician-directed support during sessions as needed (training/SOPs provided)

What you bring

• Ownership mindset: proactive, dependable, comfortable taking the lead and proposing improvements

• Numbers & tools: confident with spreadsheets (formulas/pivots a plus), CRM/EMR use, and basic reporting

• People skills: warm client presence, clear communication, steady under pressure

• Detail & follow-through: accurate, timely work; habit of checking the task list/chat and closing loops

• Comfort learning clinical support tasks (clinician-directed shockwave) with training and SOPs

• HIPAA awareness and respect for patient confidentiality

Nice-to-haves: prior healthcare front office experience; basic email-marketing/automation exposure.

Compensation & schedule

• Hourly: $18–$22, paid bi-weekly

• Benefits: PTO + paid holidays (clinic policy applies)

• Schedule: Mon–Thu 8:15–5:00, Fri 8:15–2:00

How to apply

Email drlesliekremer@gmail.com with the subject “Lead Client Services & Ops – Application.”
Include your resume and brief answers (2–3 sentences each) to:

1. A process you improved—what changed?

2. A spreadsheet/report you built that helped a team decide or act.

3. Your comfort level learning clinician-directed shockwave support (with training).