IT Support Specialist

Job Overview

Your future starts here.

Job opening.

IT Support Specialist

DUBUQUE, IOWA

About Origin Design
Origin Design is an employee-owned Architectural, Engineering, Surveying, and Design firm. Our IT team manages a modern Microsoft-focused environment that integrates Microsoft 365, Entra ID, Intune, Windows Server, Nutanix AHV, Aruba networking, Sophos firewalls, Rubrik backups, SentinelOne, KnowBe4 security awareness, and Mitel/Teams communication systems.

Position Summary
The IT Support Specialist serves as the primary point of contact for Tier 1 IT support requests, providing technical assistance and ensuring reliable system performance across the organization. Supporting approximately 70 employees, this role reports directly to the IT Operations Manager.

Key Responsibilities
•Provide first-line support for Windows 10/11, Microsoft 365, and end-user devices
• Manage user accounts, permissions, and groups in Entra ID / Active Directory
• Support Microsoft Intune, Endpoint Manager, and Autopilot deployments
• Assist with networking, VPN, and mobile device configurations
• Provide support for Mitel phone systems and Microsoft Teams
• Contribute to security awareness initiatives using KnowBe4
• Document incidents, resolutions, and IT procedures
• Assist with onboarding, updates, and IT projects as assigned

Qualifications
• 1–3 years of IT support experience (professional services preferred)
• Proficiency with Microsoft 365 and Windows operating systems
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience with Intune or other endpoint management platforms preferred
• Familiarity with hybrid Active Directory, virtualization, firewalls, or backup solutions is a plus
• Microsoft certifications (MS-900, MD-102, AZ-104) or equivalent experience preferred

Career Development
This position provides structured growth into Systems Administrator I, offering hands-on experience with enterprise-grade Microsoft cloud services, endpoint management, security platforms, and hybrid infrastructure.

Benefits

• Work-life balance
• Flexible work schedule
• Remote working options
• Competitive compensation package
• Discretionary bonuses
• PTO
• Paid holidays
• Paid Parental Leave
• ESOP Employee Ownership
• Strong health care plans
• Life insurance coverage
• 401k program with employer match
• Full Employee Assistance Program
• Gym membership for you and your spouse
• Health Savings Account with employer match
• Continuing education
• Tuition assistance
• Relocation assistance

How to Apply.

Please send a cover letter and resume’ to:

https://origindesign.com/careers.

Origin Design is an equal opportunity employer. Women and minorities are encouraged to apply.